Avoid - Customer Success Manager (CSM) Vanta Employee Review

Great salary, I work on a team that has excellent balance. I get recognized when I do good work.

Company has a big focus on AI, but not sure we’re all marching in the same direction and often doesn’t feel like a good use of resources.

Good pay and benefits, decent work life balance

This place is incredibly dysfunctional. Every day feels draining. Toxic and rude coworkers, immature leadership, incompetent and ineffective management, inefficient processes... it's nearly impossible to get anything done without multiple layers of review and endless rounds of revisions. The bureaucracy is exhausting. Decisions are made in siloes and often walked back because they weren’t thought through properly to begin with. Information is shared selectively and you will often learn of things “through the grapevine”. Priorities, goals, metrics are nowhere to be found. There's little sense of culture and very little to no focus on employee experience, DEI, or anything beyond the bottom line. Many people come across as disengaged, transactional, and self-interested. Development opportunities are limited, and career and compensation growth are slow even for strong performers. Office politics are prevalent, employee concerns are rarely acted on, and meaningful feedback is rarely given or asked for. There is an overwhelming focus on AI, often without consideration of resource usage, output quality, or security implications, which is surprising given the industry. Usage is duplicative, disconnected, and directionless. I've honestly never felt less connected to my work. At some point, I found myself emotionally checking out just to preserve my own well-being.