Pros
Autonomy, pay for performance, able to give individual attention to customers, flexible schedule. fosters a decent work life balance and promotes from within. Is demanding, but reasonable, oftentimes has a lack of focus as an organization and/or changes direction on priorities.
Cons
communication can be an issue, top-down management, workload can be overwhelming, sometimes the right hand doesn't know what the left hand is doing, could use more help in support roles. Limited upward mobility. To ease thes issues, perhaps managment should consider more structure and guidance on issues, beter understanding of goals and objective of the organization, better training and learning opportunties