Could and Should Be Better - Client Services Virtual Employee Review

2.0
15 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Many of the rank-and-file workers, and some of the higher ups, are genuinely good people and good at their jobs. The physical office space is very nice. Company has several employee events throughout the year, which is good. There's free parking.

Cons

The two male partners -- polar opposites in temperament and personalities -- do not get along, seldom agree on anything, and have this weird passive-aggressive thing going on with each other. This has a ripple effect throughout the organization as employees are more or less forced to "pick sides," which puts everyone in different camps. Not exactly an ideal situation for building a harmonious, drama-free team. The partners also play blatant favorites, and everyone knows it. If you're one of the chosen ones (basically, you suck up to them at every moment; laugh at their stupid, unfunny jokes; and tell them how wonderful they are), you can do no wrong. It also helps if you're an attractive 20- or 30-something female and bat your eyelashes at them. If you're not one of the anointed ones, you end up being placed on their infamous "list," from which there is no return. If that happens (and you'll know when it does as you become a noticeable outcast), start planning your exit strategy. The two partners also have a track record of getting irritated with people who have the gall to disagree with any of their pronouncements or ideas from on high, especially the partner who is the self-proclaimed extrovert. They also are very big into the "blame game" and like to assign fault to everyone else but themselves when things go awry with clients, even though they are frequently at the center of the issues in question. They also seldom stand by their employees, and have a reputation of bouncing the workers who they (unfairly) label as the scapegoats.

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Virtual Response
9y
Sorry to hear that your experience wasn't more positive. It certainly doesn't reflect the company that I believe we are, the other reviews on this site, or our regular employer surveys. But despite what you say in the review, we do appreciate the feedback and constantly strive to do better.

Explore other reviews about Virtual

5.0
19 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexibility, great team members, knowledgeable people

Cons

Salary is not the greatest, hard to promote within

1
2.0
7 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good tenure on team Some very good managers

Cons

Senior leadership is poor Constant changes and reorgs feel chaotic Excellence is rewarded with additional work and no additional comp

1
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Virtual Response
11mo
Thanks for your review. I'm sorry you didn't have a more positive experience, but glad you took away some positives. Not surprisingly, I'm not quite aligned with some of your negatives--but clearly you've made up your mind. Sufice to say, there are organizations--and people--who aspire to be rewarded with additional work based on their performance. I've been watching Wimbledon this week---players who win are rewarded with an even harder match the next round. Funny how that works. As for the lack additional comp, I'm surprised to read that--I've ok'd promotions and increases nearly every year that I've worked here. Our last year without salary increases was 2002. I hope you find success wherever you have landed.
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