Exciting times ahead - Customer Operations Manager Volo Employee Review

5.0
26 Nov 2019
Recommend
CEO approval
Business outlook

Pros

There are a number of positives I am listing below when it comes to working at Volo Commerce - however the best things I can say from a personal perspective having previously worked in a much larger organisation is that it is incredibly straight forward to make positive changes - you will actively be encouraged to do so and it's ok for things to not go fully to plan as long as you can take away lessons from this and take corrective action. - Office location & parking - Quarterly bonus - Clear business strategy and a team of people focused on making a positive difference - Perkbox (shopping discounts, free coffee, movie rentals etc) - Sonus speaker system (could also be a con depending on your taste in music! Rebecca Black - Friday is played every week!) - Team organised events like 'Friday Feast' & 'Chicken Thursday' - Relaxed & friendly team atmosphere

Cons

The business has gone through significant change during my time at the company. At times this could have been handled better, particularly when it comes to communication. When you are a smaller organisation, communication should be a real strength, especially using communication tools like Slack however this was an area of weakness for the business. Volo Commerce recently came under new ownership and communication is something that is a real focus for the business so I believe this will be a 'Pro' in the future as opposed to a 'Con'.

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Volo Response
6y
Many thanks for your review, and please accept our apologies for the time it's taken to respond.

Explore other reviews about Volo

5.0
12 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Excellent company - great work life balance, upper management is 100% invested in your own success, everyone including the CEO is approachable...very flat company structure. Company really takes care of employees...great medical benefits, good pay.

Cons

No downsides - just entered the US market with an excellent 10 year track record from the UK...

2
2.0
10 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- They have some dedicated and caring professionals on the payroll - They appear to have empowered their new regime to make changes - They are looking towards the future - Good PTO, decent benefits - They are selling into a market that is in need of their services

Cons

- They have a history of not honoring promises made to customers - They are on the other side of personnel changes in all departments in the organization - Current product offering is outdated and being outclassed by their competition - No career path - No training - Less then competitive compensation

5
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