Pros
Better than sleeping in my car using a big smelly dog for a pillow.
Cons
Many quality employees have given years to this company in hope of becoming permanent but have been passed over for less qualified, less experienced people with connections. System issues are a plague and the more the IT dept tries to tweak the systems, the more they screw things up. When WTW acquired this company, they promised things would change. They did. It's worse. Supervisors and managers are not held accountable for some of the stupid things they say and do. The non-retaliation policy is a joke. Many employees with lousy supervisors are afraid to take issues such as harassment or incompetence to HR because of vindictive supervisors and managers. There is no consistent doctrine between supervisors and every time we go to a new team we have to learn new rules and procedures, some of which are just plain wrong. And we change teams way too often. Pay is touted as "above industry standard." No, it's not. Maybe if they're referring to the telemarketing industry--and this is not a telemarketing job. We are, or at least are supposed to be, insurance professionals and should be paid more for the complex job that we do.