decent pay - Customer Service Representative Wawa Employee Review

4.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

after 1 full year of employment, wawa gives “employees ownership stock” which was awesome being i’d never been offered anything like this at any previous places of employment. Unfortunately due to a difficult pregnancy, I ended employment with Wawa just shy of 3 years and walked away with well over $2,000 in stock. definitely a huge help considering I was now unemployed and going to be welcoming a child soon.

Cons

main thing i disliked was how they’d pay new employees the same (IF NOT MORE) then the employees who’ve been with them for years. i remember during my 2nd year working there, i was asked to train a new employee and her mentioning how much she was making an hour, and it was $0.75 more then i was! it was definitely a punch to the gut and made me feel as though they didn’t value their employees, especially the ones who go above and beyond, the way they should!

Explore other reviews about Wawa

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and good benefits

Cons

Micromanagement and long hours always

1.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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