Avoid - Call Centre Agent Wescot Credit Services Employee Review

Great support from management and team leaders

Wage at the time of working there was low for what we had to do on a daily basis

Good salary and shift options (35, 37.5, or 40 hours). Incredibly low call volumes (Client dependant) allowing time for the heavy compliance admin. Management was understanding about lengthy call durations. Almost encouraged.

Culture can be toxic, many staff members were cynical and lacked empathy. Onboarding training focused too much on classroom games rather than practical, real-world job preparation. Severe micromanagement with excessive call monitoring (occasionally 3 people listening to one call) and unrealistic expectations around customer questioning.