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      Wescot Credit Services

      Engaged employer

      Wescot Credit Services reviews

      Great People working under difficult conditions - Team Manager Wescot Credit Services Employee Review

      4.0
      30 Oct 2024
      Team manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Team in the office day to day are great. Lots of support from colleagues. Good pay. People on the floor genuinely care and want to help each other.

      Cons

      As with any outsourced role Wescot need to do what their clients want and being part of a parent and grandparent company means no one at Wescot has the power to really make improvements. HR support inconsistent at times.

      avatar
      Wescot Credit Services Response
      1y
      Thank you so much for your review. We understand there are differences between clients and the challenges that come along with this, which is why we are fully committed to ensuring colleagues feel supported in achieving their goals so its great to hear you've had that experience. Thank you for taking your time to provide your feedback.

      Explore other reviews about Wescot Credit Services

      4.0
      11 Jan 2022
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great support from management and team leaders

      Cons

      Wage at the time of working there was low for what we had to do on a daily basis

      2.0
      4 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary and shift options (35, 37.5, or 40 hours). Incredibly low call volumes (Client dependant) allowing time for the heavy compliance admin. Management was understanding about lengthy call durations. Almost encouraged.

      Cons

      Culture can be toxic, many staff members were cynical and lacked empathy. Onboarding training focused too much on classroom games rather than practical, real-world job preparation. Severe micromanagement with excessive call monitoring (occasionally 3 people listening to one call) and unrealistic expectations around customer questioning.

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