Great product, but losing their culture. - Customer Success Manager Workiva Employee Review

3.0
19 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Free food, casual dress, customers need you because they need the product, friendly people, cool office, team outings, happy hours

Cons

Old app is dying and the new app doesn't provide enough, a shift in leadership has caused culture change, if you don't work in Aims (HQ) you get shafted, the CS department changed focus to causing them to be less focused on "outstanding customer service" to "how many customers can you support", if your not a favorite of management you don't have any advancement opportunities.

Explore other reviews about Workiva

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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