3.0
8 Feb 2011
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Get to experience tremendous amount of customer service, team work, and awareness. The reason why customer service is critical is because of the fact that you are a ticket agent trying to fully satisfy your passengers.
Cons
Supervisors are demanded to meet their daily goals of best fulfilling their passenger's needs and wants, this means that they are looking for the least amount of complaints as possible. Therefore, the World Flight Service crew are working under pressure to meet the supervisor's demand.