Sales Representative - Sales Representative Wyndham Destinations Employee Review

1.0
26 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Great schedule and Health Insurance

Cons

The advertising for Real Estate agents to become Sales Reps is false. The job postings say you'll make $100k your first year. NOT TRUE!! I worked there for 6 months and made $500k for the company and my total compensation was $10k. They have some incredible "Sales" talent coming and going from the company because the pay is ridiculous, for example... you make $7.75 per hour, close a deal and 3+ weeks later you'll get $700. Now, if you've been in commission only sales, you know to expect highs and lows but this is not like a regular sales job and here's why: The marketing teams (have a quota to meet) recruit people (bodies) to attend a Sales Presentation that includes a meal - full breakfast or dinner depending on location and, an assortment of free gifts you chose from - 3 night get-away of your choice at any Wyndham hotel, a $100 American Express Card, and in some cases a 7-day cruise or 7-day trip to Hawaii - called the Tropical get-away. The catch is they have to sit through a 2 hour presentation but are not obligated to buy anything. Fair enough. The problem is they are not told the presentation is for Vacation Ownership (more commonly known as a (Time Share) presentation. The people agree and come in with kids and family members expecting to feed their entourage a full on plated meal and do not cooperate with the Sales Rep trying to do their job to turn this into a sale. The people become angry, kids are running all over the place, food runs out, etc., All this comes down to poor marketing on the part of Wyndham and the Marketing team. The quality of the tours are extremely poor and some people come back 2-3 weeks later doing the same presentation over again for the free meal and free trip due to poor tracking efforts on the side of Wyndham. Most of the time these people are recruited from tours they're taking at scenic locations, fairs, parks, movies, malls, etc., and really just want and DEMAND the freebies they've been promised. All understandable if they've been mislead. All of this makes it darn near impossible for the Sales Agent to turn them into buyers. We have exactly 1 hour after they eat, watch video presentation and run around after their kids to show them the awesome product Wyndham has to offer. At the 2 hour mark, the people get up and leave and collect their free gift. The job is not impossible but it is EXTREMELY DIFFICULT to be successful, the ratio to keep your job is to close 10% out of 100. Many top Sales producers flock to the company to put their skills to work but often leave with 4-8 months due to low compensation while trying to close sales on unqualified or serial attendees that just waste your time. I do NOT recommend this job unless you have a spouse or partner and money in the bank to hold you over for a minimum of 18 months. It will take you that long to get some momentum going, that is, if you can stomach the users at your table. What it boils down to is you are basically bringing in big bucks for Wyndham while working for pennies. They gain, you lose.

Explore other reviews about Wyndham Destinations

5.0
7 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Love this company so much lots of room to grow

Cons

Can be challenging for some

3.0
2 Oct 2012
Recommend
CEO approval
Business outlook

Pros

If you last long enough you can take advantage of some good travel deals. You get decent benefits at a reasonable price almost immediately.

Cons

The job itself (CMA) is getting people to take timeshare tours at the Camlin in Seattle. You get stuck at all sorts of outdoor or indoor kiosks the management cannot even stock with the materials do do your job. The management is pretty ineffective and has no idea of how to communicate. You do not get an email address so they use text messaging to communicate. You get your schedule for the next week on a Friday morning so planning a life is nearly impossible, and you never know when your days off are. They claim you can make a good paycheck. I know many at Wyndham in this position do. However, you need good offers (which Seattle did not have) and good locations which there were not enough of to make the bonus levels. People came for one day and left, the turnover is likely nearly 100% per quarter. If you want minimum wage for a few weeks go for it. If you want a real career this is not the place. If you are any good as a CMA you should go elsewhere and use those talents for more money!

7
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