Middle management crapshoot - Anonymous employee X Employee Review

1.0
3 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The food's decent (although the snacks aren't really that good). People at the base level are decent and sharp. Fair number of celebrity visits, although it trends heavily towards entertainment celebrities and invites and access are controlled by a pretty tight clique.

Cons

All open plan, all the time. Office environment is rows of long tables, of which you get 2/3 a table and a small rolling cabinet. There is no privacy unless you reserve a conference room. Projects fight for spaces away from heavily trafficked corridors and people fight within projects for seats next to windows and away from corridors. Great if you like that layout style, but no consideration if you don't. Middle management is like playing Russian roulette. Read the low rated reviews, and you'll see bad middle management is the most common complaint. And since it's policy that no manager have more than 10 direct reports, there's a lot of middle managers. I've had the misfortune to have several managers here who were among the worst I've ever had. If you get a bad manager, you need to tough it out (and brown nose) while discreetly arranging to transfer projects. Neither the next level of management nor HR pays any attention to complaints about managers (save perhaps for diversity related issues). Saying, and giving examples of how, a manager doesn't know what they're doing is ignored. If a manager takes a dislike to you, unless you're truly irreplaceable, you're in trouble; they've even fired people just days before the vesting cliff who seemed to be doing a good job. While CEO Costello seems a nice enough guy, it's unclear if he's really up to being CEO. There's been a huge amount of turnover at the upper levels, possibly indicating a hiring problem, and the company as a whole, while not completely directionless and drifting, doesn't really have a strong sense of where it's going or how to approach its problems. And there's a definite disconnect between Twitter's supposed culture and values and how a not insignificant amount of middle management acts. Hackweeks, which have been reduced, result in many potentially useful prototypes that then never get followed up on.

Explore other reviews about X

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great environment, great coworkers and middle management is 10/10 incredible.

Cons

None. Place is great, vibes are good.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company offers good benefits and company wide perks.

Cons

The Finance and Accounting department suffers from favoritism, nepotism, and poor leadership. Promotions and opportunities appear to be driven more by personal relationships than by performance, contributions, or expertise. The Accounting Controller demonstrates biased and unprofessional leadership, which has created a culture of low accountability and poor morale. High performers are often overlooked while favored individuals continue to advance despite limited contributions. The department relies heavily on outdated and manual processes that create inefficiencies and unnecessary work. There seems to be little urgency to modernize systems or improve operations. The culture also tolerates underperformance, with inconsistent expectations and accountability across team members. This can be frustrating for employees who value merit, professionalism, and continuous improvement.

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