Avoid at all costs - Customer Service Representative XM Employee Review

1.0
28 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Nothing. A lot of work both phones and chat with the minimum salary. You work 8 hours and a half as lunch break is not included.

Cons

The hiring process is really exhausting and they make a 4 days training with a lot of new terms and things to learn. You need to pass it in order to be able to start working. And all this is unpaid.

Explore other reviews about XM

5.0
7 May 2024
Recommend
CEO approval
Business outlook

Pros

Amazing team Opportunity for development Positive challenge

Cons

Nothing much to say here

3.0
6 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Office, benefits, training, pantry, staff

Cons

Management, no remote work, low salary

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