Rapid Decline - Anonymous employee Xbite Employee Review

1.0
23 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Friendly and helpful colleagues (for the most part) - Good facilities / nice office space

Cons

Xbite was once a thriving company and an amazing place to work - However, due to difficulties following covid, Brexit, etc... things have gone downhill fast. The company was understandably forced to make redundancies to protect its interests, however, this is not why I am writing a bad review - I am writing a bad review because of the manner in which the company handled these difficult times, ultimately leading to myself and many others handing in their notices. 1) Poor communication - The communication from management was awful, nobody knew what was going on, and when we did it was conveyed in a highly unprofessional and ineffective manner. 2) Remote work - While the company did initially allow employees to work from home, the return to the office was handled poorly. There was little to no notice, and at times it was contradicting government advice. 3) Removal of benefits - All benefits were immediately suspended with no information about when they might come back. Salaries at Xbite have always been poor, but these benefits always made it worthwhile, this is no longer the case. 4) Incompetent management - The senior leadership team is genuinely incompetent, they frequently make poor business decisions leading to further decline, are unable/unwilling to properly communicate, and conduct themselves in an unprofessional manner. 5) Poor salaries - Like most companies, Xbite boasts "competitive" salaries, and this is true... If they were competing with a Chinese sweatshop. Salaries at Xbite are well below industry normals, and there isn't much room to progress. 6) Fear mongering - The company has recently started using redundancies as a tool to increase productivity, if you aren't prepared to do unpaid overtime or take responsibilities above your role and salary chances are you will end up on the "redundancy list", and they make that quite clear. 7) Blame culture - A lot of Xbites problems can be traced up the ladder to the senior leadership team, but instead of accepting any kind of responsibility the blame is passed around to individuals. The owner is especially guilty of this, instead of trying to understand and mitigate employee concerns he simply points the finger at someone else. 8) Micromanagement - You are micromanaged in everything you do, by people who have no or very little knowledge of your profession. You will get someone who has never written a line of code in their life telling you how things should work - and of course, when it inevitably doesn't work out you can bet it's all your fault. 9) Lack of trust - Xbite has an inherent trust issue, you feel like someone is always looking over your shoulder. This ties into the fear-mongering, and I would almost describe it as a school-like environment, a lot of the trust you get from other businesses just isn't there, and you feel like a child who can't be trusted to do anything unsupervised. I hold no grudge against Xbite, it was once a truly fantastic place to work, and it's a genuine shame to see it declining as fast as it is. But if you are reading this looking for your next role, I would urge you to look somewhere else, in its current condition Xbite does not make a good employer and they are in no position to provide you with a secure role from what I have seen. Personally, I have found significantly more success since my departure from the business.

avatar
Xbite Response
4y
I appreciate the time taken to give your feedback, although it would have been more productive if this feedback was given at the time so we can better understand your points. It’s been a difficult time dealing with the effects of Covid, Brexit and volatile growth and I completely agree with you that Xbite was and still is a thriving company and amazing place to work. For the last 17 years we have continued with our values and refined the way we work and continually improved facilities and environment for our work family. Today we continue to support our work family and I fear you are confusing dealing with difficult times to the attitude of the company. During the difficult period, we could have dealt with some elements better but you somewhat mis-represent the events, I believe. We have launched a trial of SMART working / Remote working in a number of departments. Even today we have welcomed onboard a remote worker that can deliver what is needed. It is disingenuous to say “All benefits were removed”. We paused 2, the bonus system and the Wheel of Awesome. Out of the 20+ benefits, I am proud of supporting benefits such as enhanced parental leave, earn additional holidays (time served), modern facilities with brand new equipment, Discount scheme on purchases, EAP programme, and the continuation of providing a free flu jab for every employee and many more benefits. “All benefits” have not been removed. I can’t understand how you started your feedback with “Xbite was once a thriving company and an amazing place to work” and then say how incompetant the management and SLT are. They are mostly the same people and it feels you are seeking to throw stones, unfairly. Again your initial statement of how great Xbite was contradicts claims of “Xbite has an inherent trust issue”, “Fear mongering” , “You are micromanaged in everything you do”. Unfortunately we did have a small group of negative people that made it unpleasant and unacceptable for others and I am pleased that they have left the business. Something that I have not seen before in the last 17 years of the company. People like that are not welcome in the business. E-Commerce is a fast paced business as you will know being with the company for 3+ years. It can be challenging for some to adapt and change, in addition to challenging for the company. We have many satisfied colleagues in the business who are committed and dedicated as we work together and hopefully find the fun along the way. You have my details and are able to contact me if you wish for me to better understand your claims. You remain anonymous and I don’t know who you are, which is sad, and I hope you find a better fit somewhere else. Founder Nick

Explore other reviews about Xbite

2.0
14 Mar 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really great set of people, hard working and fun to work with at the same time.

Cons

New CEO they hired when I was there Mike was bad, financial issues were huge even though they'd grown.

3.0
10 May 2024
Recommend
CEO approval
Business outlook

Pros

Good people and route for progression

Cons

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