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      Xcel Energy

      Engaged employer

      Xcel Energy reviews

      Customer Service Representative Position Experience - Anonymous employee Xcel Energy Employee Review

      3.0
      26 Mar 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits! Easy to create friendships because the training class is so long, wonderful trainer! John is so much fun to work with and has great stories.

      Cons

      Being on the phone all the time can get boring and sometimes you get angry customers.

      Explore other reviews about Xcel Energy

      5.0
      15 Jun 2026
      Fuels
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, Lots of opportunity within,

      Cons

      You have to drive to downtown Denver

      4.0
      5 Jul 2026
      Training coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Work-life balance, okay benefits, and cemented impact on the community

      Cons

      Because the company has a bottom line, promotional paths aren't really a thing beyond individual contributor to manager. I don't know what the next level up would be besides that.

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