Flexible hybrid work but cliquish environment - Customer Service Representative Xplor Technologies Employee Review

Love working remote, Lots of support.

I have not one negative thing to say.

Experience speaking with SMBs. Learning Fintech.

Commission only. Bosses will either be present or disappear pending on how their region is doing. Revolving door of new hires and people either quitting/getting fired. This is essentially a 1099, the only benefit get is health insurance. There is no stipend for the amount of gas you're paying for/the wear and tear on your car. No severance, and the commission structure is getting worse. Job posting says "top earners make over 100k". You will absolutely not make over 100k unless you have an extensive network of business owners you've done business with prior/have 10+ years in the payment processing industry. Sure, you can make some okay money but don't expect going into this role thinking you're going to be comfortably living especially if this is a new industry you've never worked in. If you are out on the road for 8 hours a day Monday-Friday and speaking with 30 businesses a day, it is possible, but don't expect to be crushing it within your first or even second year. Payment processing is a very saturated market and you are really going to have to lean on your ability to build relationships. Because those same businesses you're calling on already had 5 payment processing reps come in that day, and a lot of them have a much larger presence than Xplor Pay. Training program is top level. FIP (software) team does not know what they're doing. You are doing a ton of "figure it out". When you hear of "hunter mentality" positions, this one is the poster child for that. Just be weary of your options, it is a great way to get your foot in the door for SaaS, but don't expect much.