Good pay - Customer Success Manager (CSM) Xsolla Employee Review

Opportunity to work remotely, pleasant working atmosphere, responsive team, fair salary, opportunity for training and growth

Legacy code presence, time zone differences

Many people I worked with are dedicated, talented, and knowledgeable in their field. Unfortunately, the workplace culture often relies heavily on their efforts without providing adequate support or recognition.

The organization would benefit from stronger communication practices and more stable leadership. Employees frequently experienced uncertainty and stress due to inconsistent and often erratic decision making from senior leadership, starting with the CEO, HR leadership often chooses to reinforce or outright enable ineffective management practices.