Full skills. - Customer Service Representative Yardi Systems Employee Review

3.0
18 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Good pay, if you work weekends and night shifts, after acquiring most of the skills; great colleagues and modern environment, taxi vouchers,meal tickets,free coffee and fruits.

Cons

A US based Company that opens a CC in Romania...what were you expecting? Working hours get to you eventually, the shift bid was a joke, you got what you got and there's nothing we can do about it, say ba-bay to friends and relationships, unqualified Team Leaders, "So i have scheduled training- But it's busy right now and forever,so take those calls",chained to a desk with little to no possibility to use that sweet away from desk voucher that you got for working your elbows to the bone, irate callers non stop especially in summer,bad office management,100% sure that the mother company has no idea on what kind of criteria one gets selected to step up a latter. Absolutely no care policy in place if one goes to complain about something. They greet you with a smile on the face and talk down to you as low as possible.

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Yardi Systems Response
6y
Thank you for your comment. We are happy that you liked the benefits we have for our colleagues in the Cluj Call Center. At Yardi we continuously invest a lot of effort in our people practices and we are fully committed towards aligning the needs of our colleagues with business needs. Nevertheless, working in a Call Center comes with a certain set of rules that are required to meet our service levels and keep the business running. We wish you all the best in your career.

Explore other reviews about Yardi Systems

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

great work environment overall i would say

Cons

bringing back going into the office

1.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

“Some team members are genuinely supportive and easy to collaborate with, though the overall experience can vary depending on the person.

Cons

Training has been the most inconsistent I’ve experienced in a corporate environment. Expectations are high, but the role itself changes frequently, often without clear communication or proper support. A recent reorganization shifted responsibilities and workloads, and it felt like it was used to delay or avoid well‑deserved raises and promotions across the team. Leadership has also increased micromanagement and plans to move toward a mandatory 2‑day in‑office schedule next year, which adds additional strain without improving collaboration.

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