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      Yardi Systems

      Engaged employer

      Yardi Systems reviews

      Good Money. Horrible Hierarchy and Staff. - Customer Service Representative (CSR) Yardi Systems Employee Review

      2.0
      30 Aug 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      - Salary is really good especially if you do weekends and night shifts - Friendly and helpful colleagues

      Cons

      - No way of promoting (Promotions and salary boosts are rigged) - New managers are hired not based on skill, but based on family ties to current senior managers. - Managers are hired externally then placed in 3 months of training instead of hiring customer support representatives which have years of experience. - Since CO19 and WFH, the company no longer cares for its employees. - After training, they will only see statistics and not humans. - You will always be the one to get the blame for anything. Get ready for everyone to shout at you while taking calls. - Yardi clearly states in training you should always apologize even if it has nothing to do with you. You take the blame.

      avatar
      Yardi Systems Response
      2y
      Though your experiences are vastly different from what we hear from other Customer Service Representatives at Yardi, we take concerns like this seriously and value your feedback. At Yardi we believe in promoting from within, and our promotions happen consistently through the company. While we are a family-friendly company, all advancement opportunities are based solely on proven performance metrics and subject matter knowledge. At Yardi, our core values focus on integrity, inclusion, and respect in the workplace, and we have no tolerance for any form of misconduct or unprofessional behavior. We encourage employees to regularly connect with their managers and to let leadership know when additional support is needed for client requests or with prioritizing deliverables. We highly encourage anyone with concerns of this nature or those who feels negatively impacted by something to schedule time to meet with the VP of HR to further discuss. Thank you for taking the time to write a review and we wish you all the best in the future.

      Explore other reviews about Yardi Systems

      5.0
      3 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Private company small circle very relaxed

      Cons

      Low pay, no room for growth if you're young.

      avatar
      Yardi Systems Response
      1mo
      Thank you for sharing about your irvign experience. We strive to remain an employer of choice where each employee feels supported and valued and focus on paying in a fair and competitive manner. Employees have annual reviews with their managers to discuss goals and performance as well as opportunities for advancement based on contribution, and we often see healthy salary increases as our employees grow in their roles with Yardi and increase their subject matter knowledge. Wishing you all the best in your future endeavors.
      2.0
      12 May 2026
      Technical account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      If I were asked pros of this company in 2020 I would fill this entire space. Since COVID the company culture completely changed toward the negative. They have good affordable health and dental insurance. You get to leave 2 hours early on the day before a holiday. They will provide lunch in office once a week. You get to work a hybrid WFH schedule. They invest in your 401k whether you contribute or not.

      Cons

      Their pay is below market. I was a TAM and could have made $20k more per year with another company but wanted to stay with yardi because they weren’t publicly traded and were more stable. The culture became more stressful and toxic after covid. Yardi began a partnership with wework (see Hulu documentary) and then wework went belly up which yardi had to bail them out of. As a result yardi spent millions of dollars. To offset this terrible decision, Yardi started quietly firing people within the company. Basically, they were eliminating “overhead” without calling it layoffs because the word layoff scares clients and they’ll start looking for another software to use.

      7
      avatar
      Yardi Systems Response
      1mo
      We truly care about your feedback and appreciate hearing from you though some of your experiences and observations are vastly different from what we hear from our talented Technical Account Managers worldwide. Regarding the 2022 WeWork partnership, Our CEO has a proven track record for making strong business decisions that result in continued growth and success for the company, and we were thrilled to debut a new space management solution through our ‘WeWork Workplace’ partnership which solves for a dynamic, constantly evolving future of work. We are proud to share that we have not participated in any company layoffs and have added serval thousand employees to the company in the past several years as we continue to grow. We take pride in our caring, respectful, and transparent culture and genuinely encourage anyone who feels negatively impacted by something to schedule time with the VP of Human Resources to further discuss. While we are sorry you weren’t a happier employee, we genuinely wish you all the best going forward.
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