4.0
23 Jan 2017
Recommend
CEO approval
Business outlook
Pros
The business is growing very rapidly. Customer facing employees should have a stable future as long as they remain customer focused. The benefits are good and pay is fair. The product quality is good.
Cons
Management has lost their customer focus by replacing all entry level field service managers, who had worked their way up the ranks, with higher degreed managers. These business managers do not have the reputation with the customers or current field technicians. The new managers are inexperienced and appear will be more focused on managing paperwork than people and customers.