Pros
Great product portfolio. New blockbusters are released often enough to not get too bored or feel like you've learnt it all. Supported by world class training and excellent 3rd level support from the factory. A much needed management restructure is ongoing and there are early signs of positive change by the newly appointed National Service Manager.
Cons
Current direct reporting lines seem blurred during the restructure leading to confusion when support is required. Wages are on par with standard service organisations but with the investment and training that goes in to each engineer, plus the types of equipment they're expected to master it would suggest that we need to hire and retain a higher calibre of engineer than just standard. Direct competitors plus organisations with equivalently complex instrumentation in different fields are offering higher starting and top end salaries (see Siemens, Philips, Leica).