Resented it from the first month - Support ZEISS Group Employee Review

1.0
19 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Great for getting the name of the company on the resume honestly. They used to have access to plenty of systems but since 2019 you get practically no time on a new system. Unless you are at the deep end in front of a customer either training or troubleshooting- at which point you are already in so much trouble with the customer.

Cons

Just don’t bother coming here. The threat of being fired looms heavy all the time. If that doesn’t do it, the workload and managers will drive you to suicidal tendencies. There was a change in management but they are even more revenue focused (not a bad thing) but at the expense of customer experience. It is difficult being a customer advocate in good conscience.

Explore other reviews about ZEISS Group

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and open-door environment

Cons

Not easy to grow or switch positions

2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Per diem is nice, and the company car is ok

Cons

There is no ability to effect change; processes are so manual to keep people employed that should be let go, and the company is unwilling to listen to ideas of change. Also, there is no actual product quality, their so called Quality department does not deal with product quality at all, thus systems leaving the factory untested as a whole system or software releases being fully vetted for functionality. Their "Quality department" is only a CYA department to protect them from FDA audits, which quite frankly, could be called a Complaint Conversion Department. What is the point, other than titles, to call themselves Quality when nothing actually is fixed on the products and they are uninterested in end customer user experience or improving the actual product quality and sustainability.

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