ZB made a deal with the devil, and the devil wants his due - Anonymous employee ZenBusiness Employee Review

3.0
29 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZB is, hands down, the most progressive company I have ever worked for, from the top down. The C levels have shown time and again that they understand social issues and are focused on making the world a better place. I have also worked with several fantastic managers who knew the value of managing up instead of down and were genuinely great people to work with.

Cons

When I interviewed for the company I came here to glassdoor and read reviews about how the leadership had no sense of direction for the company. For the first year I didn’t see that at all, but then the tech crash hit and ZB joined in the same layoff wave that hit every other tech company. A layoff wave that has now been proven to have been orchestrated to remove worker bargaining power, drive down salaries, and inflate stock portfolios. Then we joined the “AI” fad and continue to ride that bubble even as it pops, not because customers want it, but because investors want it. It’s pretty clear that leadership is running scared that the money in the bank keeps getting smaller and smaller and our revenue growth is flatlining. Everyone is exhausted, full time employees are leaving the company while no new FTEs are being hired, and the crunch has not ceased. The recent statement that we should be thankful we aren’t working weekends was beyond tone deaf. Those old reviews were right, ZenBusiness is floundering, desperate to suckle that venture funding bottle.

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ZenBusiness Response
1y
Thank you for taking the time to share your thoughts and experiences at ZenBusiness. We're glad to hear that you found our company to be progressive and that you've had the opportunity to work with some fantastic managers. It's important to us that our leadership and management teams are aligned with our values and committed to making a positive impact, both within our company and beyond. We understand your concerns regarding the challenges we've faced, especially in the wake of the broader tech industry downturn. The impact of these economic shifts has been felt across the industry, and while we've had to make difficult decisions, we’re committed to ensuring that ZenBusiness remains a strong and resilient company. Your feedback on our recent strategies, including our focus on AI and fintech, is valuable. We’re always striving to align our product offerings with both market demand and our long-term vision. We’re continuously working to balance innovation with stability and to ensure that our strategies are aligned with what our customers and employees truly need. Thank you again for your candid feedback. It’s through honest conversations like this that we can learn and grow as a company. We’re dedicated to making the necessary improvements to ensure that ZenBusiness continues to be a place where our employees can thrive.

Explore other reviews about ZenBusiness

5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Meaningful mission helping small business owners Smart, supportive coworkers Flexible work environment Opportunities to take ownership and drive results Transparent communication from leadership

Cons

Like many fast-growing companies, priorities can shift quickly, requiring adaptability and comfort with change.

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ZenBusiness Response
4d
Thank you for taking the time to share your experience and for being part of the ZenBusiness journey for more than five years. We're grateful to hear that our mission, culture, and people have made a positive impact on your experience. Supporting small business owners is at the heart of what we do, and it's encouraging to know that our team's commitment to collaboration, ownership, flexibility, and transparency is being felt. We also appreciate your perspective on the realities of a fast-growing company. As we continue to evolve, maintaining clear communication and investing in the growth and development of our employees remain important priorities. Thank you for your contributions and for helping us build a stronger ZenBusiness.
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Honestly, there weren't any I can think of

Cons

Management lies to their employees. What you're told during hiring doesn't match what actually happens. They are enthusiastic, especially about making big promises they don't intend to keep. The CEO comes off out of touch, and that attitude shows across the company. Pay is much lower than expected, even if you hit your numbers. You're pushed to sell things people don't' really need, which starts to feel unethical. Leadership decisions don't help and often make things worse. There's a lot of pressure, but not much to show for it. It turns into a pretty horrible experience where trust fades quickly. Another thing that gets frustrating is how the pay keeps shifting around. You can put in the effort, hit your targets, and still not see it reflected in your paycheck. It makes it hard to feel motivated when things don't add up. You start wondering why you're pushing so hard when the return isn't there. It just doesn't feel fair over time. And then there's the day to day environment. It wears you down more than you'd expect. People don't stick around long, and that says a lot. Wins barely get noticed, but mistakes get called out right away. You end up just trying to get through the day instead of actually growing or enjoying the work. Run as fast as you can, and tell all your friends too.

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ZenBusiness Response
1w
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Trust, transparency, and integrity are values we take seriously, and it's concerning to hear that you felt there was a disconnect between expectations and your experience. We understand how frustrating it can be when communication, compensation, or organizational decisions feel unclear or inconsistent, and we recognize the impact that can have on employee engagement and morale. As our business continues to evolve, we remain committed to improving communication, supporting our teams, and creating an environment where employees feel valued, recognized, and equipped to succeed. Feedback like yours helps us better understand where we can do better. We appreciate the contributions you made during your time with ZenBusiness and wish you the very best in your future endeavors.
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