It's ok...but - Anonymous employee ZogSports Employee Review

Response from CEO Robert Herzog: Dear Former Employee - Thank you very much for your feedback. Without it we can't improve. While I do not agree with most of what you included above, there are a few areas in which we can definitely improve. 1. We embody Conscious Capitalism. We have never said we are a non-profit. While we do donate well more than 10% of our profit to charity (over $300k) last year) and give back in many other ways, we need to balance that with generating profit so we can grow, provide more opportunities for our employees and help fulfill our mission of creating real personal connections, caring communities and a sense of play into people's lives. 2. Caring is one of our Core Values - it starts with caring about the company and each other. Recently we did need to make a very difficult decision in your market regarding a key, trusted long-time employee. We know that you disagreed with our decision and we respect that. The decision was strictly based on our values and in fact was not in the best financial interest of the business. 3. Field Team - They are the face of ZogSports and we recently assigned a full-time person to own ongoing training and development for our 500 field team members, many of whom have been with us for many years. I'm not sure what we have done recently to devalue this part of our team 4. We do really care about our customers. We try to balance that caring with our mission of bringing "more" people together. It's a tough balancing act and we don't always make the right decisions but we certainly always care and try to improve our service. 5. Learning and development - This is one of our annual priorities for 2018. We do want all members of our team to continue to learn once they develop the competencies to do their jobs I hope this helps understand things from our point of view. Best regards, Rob (Founder and CEO)