Pros
I joined the Company because I hoped that I would be able to participate in improving the way that health care is provided in the United States. I was wrong. I don't know how to give "0" stars on this site. The Providers and Associates in the Clinics are terrific and really pour their hearts into caring for patients. The regular folks and even some of the management at the Corporate Office are really good people trying to make things work.
Cons
I worked in the Corporate Office. The environment there is incredibly tense, aggressive and intimidating. CEO Dave Sanders regularly attacks people in public meetings (weekly and monthly), even bringing people to tears. He claims that he is helping these people build a "carapace" (the hard shell of a turtle) in their character. In reality, he just enjoys embarrassing people and causing anguish for no good reason. I personally know people who have sought mental health counseling to try to address their feelings of fear and intimidation. And they have subsequently quit. He especially enjoys attacking lower level people who do not have as nimble thinking, and who have the good manners not to attack him back. The Company has quarterly planning sessions, but they are meaningless, because the plans change weekly as the CEO decides to change his mind. It is almost impossible to keep up with the changing priorities, tasks, and accountabilities. He micro-manages every detail and even if he is incorrect on what he remembers, or the directions he has previously given, he will never back down and admit his errors. Every quarter, a new list (last one was over 300 tasks long) of assignments is handed down, but resources are not made available to achieve any more than a fraction of the tasks. In terms of employer loyalty to employees, the CEO directed the termination of a number of people without notice and without severance two days before Christmas, in order to reduce costs. These people had been working very hard on the launch of a new business, but that was not recognized at all. At least one of them was terminated by email. As is noted in numerous other Glassdoor reviews, compensation adjustments have been repeatedly promised, and then decisions reversed, creating disappointment by the affected employees and has significantly impacted employee turnover, which exceeds 30% per year in some departments. As noted previously, employees and some managers are really good and really trying, but the environment kowtows them into submission, so that they acquiesce to the CEO. Even the executives have no authority and are required to submit everything to him for approval. He is seldom available to promptly make decisions. This slows things down, and then people are criticized (publicly) for missing important project delivery dates. Why did I stay so long? I was hopeful that I might be able to make a difference, but that was a mistake and I wasted years at ZoomCare. I know that this review might sound aggressive, but everything said here is completely true. You should be very thoughtful if you are contemplating going to work here, especially in the Corporate Office.