How things have changed - Claims Handler Zurich Insurance Employee Review

Zurich used to be a good company to work for. However, their claims teams are now in partnership with another company (WNS). They have changed everything, and morale has dropped so much. They focus on figures rather than people and have changed Zurich processes to a statistics focused, call centre environment. It is like working for another company now. Staff who previously felt valued and empowered are now just a number. So disappointing that Zurich have done this.