Good product, but expect growing pains - Acount Executive Zywave Employee Review

The company has gone through a leadership change over the past two years and it shows — the strategy makes sense now and people actually believe in it. The people here are great and willing to help, which makes a big difference. If you want to grow and take on more, the opportunity is there.

The product portfolio is broad and priorities can shift quickly — if you need a predictable environment this probably isn't the right fit. The pace is fast and you have to be comfortable with that.

1. The biggest pros are them being remote first as well as offering "unlimited pto." I put quotes simply because there is a limit, it's just hard to get there (literally saw people take like an entire month off). 2. You get a lot of freedom and flexibility with your day. This was extremely hard to give up, and kept me in the role well past the point I started to desire a change (but I was also not very good at managing that, so keep your ability to stay work-motivated in mind). 3. The team is ready and willing to help with any questions, and most people have a pleasant overall demeanor. I found this to be true across all the teams I interacted with in my time at Zywave.

1. I agree with many of the negative client reviews. You can see them for yourself if you'd like a better idea of the ruffled feathers you will be trying to smooth over daily. The overall disengagement and confusion over their products and contracts suggest a whirlwind sales process that can lead to bad outcomes. It is hard to do the role when your own belief in the products and company leans negative because of the situations you have seen clients endure. 2. Culture is very "here's what my burnt toast taught me about B2B sales" LinkedIn-esque vibes. Generic corporate culture that likes to pretend it's not like the other girls! Are we even saying anything? I felt like a fourth grader playing "office." So, for me, it was not a cultural fit, and that's just a personal observation that will be different for everyone. 3. As for CS, there is an extreme amount of frustration with the role, the workload, and the company's choices just underneath the surface (unlimited PTO and flexibility come with the negative that no one cares if you overwork; in fact, that is praised, and there are people who will always have something to say about how burned out and overworked they are. I think the only way to get promoted is to feel overwhelmed.). I think most people stay because 1. finding another job is difficult, and 2. The flexibility that is hard to give up. 4. Career pathing needs work. 5. The cost for benefits increased during my time there. 6. Frequent layoffs, even after they say they will not be laying people off. I know that is the nature of the beast, but it did impact how people felt at work. I will also say that my layoff was handled quite coldly, further highlighting the hollowness of the culture.