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      Needs to improve - Team Leader cxLoyalty Employee Review

      2.0
      20 Dec 2019
      Team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Fair pay and rewards. Goody cupboard and treat days. If they didn't do this I don't think they would have many staff left. Only nice part about working here.

      Cons

      Not flexible, lack of management support, poor communication down to agent level, too pressurised, expected to work like robots.

      Explore other reviews about cxLoyalty

      5.0
      25 Nov 2024
      It project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      nice co-workers, great leaders, good pay

      Cons

      nothing I can think of. Unfortunately it was acquired by JPMC in 2020

      3.0
      17 Dec 2025
      Help desk
      Recommend
      CEO approval
      Business outlook

      Pros

      It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

      Cons

      Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

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