Go Somewhere Else - Customer Success Manager (CSM) data.ai Employee Review

2.0
21 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Good reputation. Good benefits for the size of the company. Work remote.

Cons

Where to start? Just read the review responses from our CPO or Chief of Staff. We’re trying to communicate our issues with you, this is the only way we feel safe and in response you tell us to come to you and you’ll help us leave the company?! The reason these posts are personal is because many of us have poured years of our lives into this company only to see things progressively getting worse. The reason why this seems “coordinated” to management is because a lot of us are sick of the same old responses and things getting worse. Just look at the talent that’s left data.ai. These people weren’t let go, they left. Also, this negative feedback isn’t just limited to us as employees, look at “Interview Experience”. We show 42% negative and a 41% positive rating. We’re supposed to be the industry leader. Our next closest competitor has a Negative 28% and a Positive 47%. Perhaps management should look inward instead of copy and pasting the same response over and over again.

Explore other reviews about data.ai

5.0
1 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Was a good and flexible place to work. New company that acquired works differently but do things well for their staff.

Cons

Board wanted to sell which was disappointing

1
1.0
1 Feb 2025
Recommend
CEO approval
Business outlook

Pros

- Great engineering talent, true ML/AI experts - The hardest working sales team I've ever seen - #dreamteam - Rockstar CS team who handled the most difficult clients imaginable. - Platform was powered by very hard to acquire data. No easy feat to collect the data in a ever changing environment. - Company events (when we had them) were always "Premium" - Overall compensation was very competitive

Cons

- Poor CEO leadership and vision. Ted was incredibly disappointing, I would not recommend him any capacity. - Final M&A motion was extremely disappointing. Nothing like seeing your equity going to $0 overnight. Total kick in the b@lls. - Product Roadmap was driven by vanity metrics and KPIs. CPO didn't drive the roadmap with revenue and TAM expansion in mind.

4
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