Client obsessed at the expense of employee - Customer Experience Manager haku Employee Review

The pay range for a CX was very big range They are not transparent about it because they want to make sure they can pay as little as possible. Some people started at 40k which is wild for the work you are doing. They are willing to do pretty much anything for the customer which essentially means you as the CX will be doing everything for the customer. Any types of reporting they ask for, any types of event set up, import of data (which can take up like a week do your time) With no extra charge. They will never say no to a client. If only clients knew how much their reps are doing on a daily basis. This business model isn’t great for scaling to more clients because the clients would rather the CX reps do everything for them and according to management we have to do it. I encountered many CX facing what felt like mental breakdowns from the stress. Since they would like to do so much at once, there are always bugs in the system causing you to do damage control to the relationships you are working to form with clients. Poor dev team has to stay late often to fix things. Travel is introduced as a perk during interview but in reality you are working 6am to 6pm customer service in marathons with 20k people during your weekends. They try to give you an off day but guess what you can’t really take it because you are putting fires left and right and have so much work to do. They say there is opportunity to grow but fully didn’t recognize my interests of where I wanted to grow. Instead they tell you to pay your dues so you can experience perks ten years down the line like upper management. No boundaries on your time away from work. They say they care about their employees but when I raised my concerns, they called it bad attitude and I should be grateful to have gotten the pay I got. And they will never say no to a client.