Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      iHerb

      Engaged employer

      iHerb reviews

      A healthy place - Customer Service Representative II iHerb Employee Review

      5.0
      16 Sept 2016
      Customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      The company cares about customers, is environmentally conscious and really organized.

      Cons

      Right now, I don't have any cons to mention.

      avatar
      iHerb Response
      9y
      We are delighted to read your review. Your observations about the company being environmentally conscious, caring to customers and really organized is such excellent feedback. This is truly what we have been striving for and your feedback that we are on the right track is great news! Since the company is experiencing rapid growth, there are many opportunities to expand within the company and we hope that this will benefit your career.

      Explore other reviews about iHerb

      5.0
      16 May 2026
      Warehouse supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with.

      Cons

      Sometimes communication is lacking or gets changed.

      2.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

      Cons

      The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

      See reviews by: Helpful|Rating|Date|All
      Related searches: iHerb jobs | iHerb salaries | iHerb benefits | iHerb interviews
      iHerb reviewsiHerb Customer Service Representative II reviewsiHerb review