Unprofessional, Immature, Unsavoury Work Environment - Anonymous employee impact.com Employee Review

1.0
7 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free lunch every Friday Competitive salaries - Although no monetary value will be worth the mental trauma you will have to endure working here

Cons

The abridged version: Unprofessional place to work The turnover rate is so high in the London office that in May, HR had to fly over from head office to interview all of the staff to find out why everyone is leaving. After many months there has been no change or feedback other than a company wide presentation on culture and how staff should behave towards one another. This presentation would have been more fitting for the management alone. The only noticeable action since then is the propaganda that is being posted here on glassdoor to try and mask the reality of what working at Impact Radius is really like. I was asked to write one as well, but mine will be honest and not an attempt to score points with the management or push the real reviews off to page 2 and beyond view. Management Management comes across as very charismatic. Beyond the initial charm is nothing more than the epitome of what bad management is - Lazy, destructive and problematic. Management is quick to take all the glory when things go well while criticising others work for self-promotion. Management clearly doesn't value its people or the company. Management is completely self-indulgent and is rarely visible in the office. This isn't necessarily a bad thing as usually when management is present, the office declines in productivity and increases into chaos. Management has no experience in leading a team or running a business environment. Instructions and processes seem to be right out of a textbook and have little relevance or context to most situations. Face time with management is mostly cancelled at the last minute in favour of personal activities. If you finally get some face time, management is usually half-cut and the meeting you've waited months for is a waste of time. Work Environment There is little to no organisation and everything seems off the cuff. This is due to poor communication, lack of preparation and effort in consistency. Roles are shifted and changed at the drop of a hat meaning that staff often end up thinking 'This is not what I signed up for' Staff are either completely ignored or the target of scrutiny for the most menial things. The simplest of tasks become convoluted, and time and effort are wasted, meaning that business is lost for pointless reasons. There is no fulfilment in your role nor is there any clear path for progression. You're expected to stay in your box, keep pressing that button and do as you're told. Any creativity will be unwelcome. Culture People are leaving faster than they can be recruited with most leaving or planning their exit in a matter of weeks or a few short months. One of the main causes of problem in the office is the culture that has been created by management. Management is immature and the behaviour displayed is more suited to a school playground as opposed to a working office. Management surrounds themselves with personal friends and those from previous companies. This clique often lacks experience, capability or professionalism and are blinded by their own arrogance. These individuals, however, are positioned as leaders, are given all the opportunities be it from a business or social perspective and the rules don't seem to apply to them. In Summary It's an uncomfortable place to work, where there is no trust in your leadership or his band of followers. If you are good at your job, you are treated as a threat as opposed to an asset. It also highlights how incompetent and unprincipled management is. You lose all artistry and come into an office where you work for someone that doesn't care about you and sees you as a number. It is clear that the company aim is to simply grow as quickly and bullishly as possible with the end goal being to exit. There is no other logical reasoning for the way that it is being run Passive aggression is something you are faced with daily.

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impact.com Response
8y
Thank you for letting us know. I am sorry the culture in that office wasn't up to par with the rest of the locations. We are proud to announce we have a new leader joining us in May. Not only is he experienced, but he is incredibly supportive and cares about culture. In addition, we have moved into our new office across from Facebook.

Explore other reviews about impact.com

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Cons

Some teams have to go in 3 days

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impact.com Response
2d
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Cons

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

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impact.com Response
2d
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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