A Mixed Bag — Room for Impact but Comes with Challenges & Scope for Improvement - Senior Director, Customer Success interface AI Employee Review

Mission driven with integrity led by example with CEO. Leadership that cares about the people and day to day work. High bar for excellence. Eagerness to create pathways for growth. Expected to own your role with people who share same values.

Infrastructure still being built - similar with other startups.

- You like being sad: Every day spent here crushed my soul and enthusiasm. I didn’t listen to warnings shared during the interview process, which I deeply regret. - You like transparency: In my experience, leadership often publicly criticized people in front of their peers and teams, so you don’t have to worry about what’s being said behind your back. - You don’t want to hurt your resume: Most people I observed left this company very quickly (either voluntarily or involuntarily), so you likely can just leave this company off your resume and no one will notice the brief gap. - You don’t like to take accountability: Leadership often avoids responsibility for their decisions and shifts blame when things go wrong. I felt gaslit almost every day. - You just need a paycheck while looking for a sustainable job: If you just need a paycheck while you look for your next job, it’s a good one. This company and product has so much promise, it was sad for me to see so many good people leave.

- Senior leadership, in my experience, was the least tenured and least capable I’ve worked with. They have little regard for the careers, development, or wellbeing of those who have left good jobs to come here. It was deeply saddening and frustrating to watch. I wouldn’t wish this on anyone in my network. - The mental fatigue this company created for me was incomparable. It was a truly terrible experience, and I regret giving this company any of my time and talents.