Getting worse sadly - Guest Experience Leader (GEL) lululemon Employee Review

2.0
15 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The people are great but that’s it

Cons

Pay is bad , unreachable “bonus” structure makes it impossible to make more than the base pay which isn’t even great. It’s the bare minimum. Culture is getting worse. Used to be amazing, now it’s very “corporate”. Cutting costs very cheap with employees. We get robbed 10 times a day and they don’t care or do anything about it. It’s dangerous and everyone is terrified but they do nothing but offer free therapy sessions on how to basically get over it. They do not care about the fact that there are dangerous criminals coming into our space daily to rob, and fraudulent scam our return system. If you say anything about being afraid you are the bad guy It’s honestly so sad. Lululemon used to be so fun and now it’s traumatizing.

Explore other reviews about lululemon

5.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, community, culture, overall experience

Cons

Can be clicky and corporate policy changes frequently

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits with the sweaty Pursuits is good and the insurance is good too! You get a team that you get to put together and get to know them and see what works for you guys to be successful in a processing shift!

Cons

The nights are long and very overworked. They ask a lot from you and usually they put the business before you. It’s always we need this and that from the managers but not actually taking time to help or to actually see that we are trying our best and if they actually worked a shift with us and saw the struggles they would understand more. They think it’s easy, when the weight of the store depends on us. You are also qualified as a Guest Experience lead since you have to do both trainings so the management do over utilise that and you will be doing two jobs. Even though it says in the description to support the floor but there’s a difference between supporting from time to time and doing it all the time where you are running the floor and the back at the same time but they’ll say “oh why isn’t this done?” Maybe because you’ve told me to help you out ? The are also very selective about who moves up to be a manager. No work life balance at all!

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