Pros
Great team and you can learn a lot. Plenty of room to grow and be comfortable. Good communication. Decent hourly pay. Benefits.
Cons
Too corporate. Way too sales focused on selling their protection plan which is not a very good plan and is often hard to sell. They set very unrealistic expectations. They care way more about making sales than actual repairs or caring about the customers devices. It has so little to do with helping people with their problems and way more to do with the protection sales. Also the incentives are sold in interviews as a great addition to pay, but unless you get lucky enough to get into a busy store, and/or do shady things and tell lies to make your sales to customers, you likely wouldn't get enough incentive pay to make a difference in your pay to bring your mediocre salary to something actually livable.