Pros
Many promises of growth and pay a little higher than market average to get you in the door.
Cons
Where do I begin? This place is a facade of positivity that masks an extremely toxic workplace. I recently left at the start of 2022 after a 6-month term at this company. Upon my resignation, I was asked to leave a Glassdoor review. I immediately assumed it was because all of the other reviews were so bad. At the start of the year, this company had a terrible rating. From my last day (Jan 2022) to the day I'm writing (Feb 1, 2022) this review I now see tons of new positive Glassdoor reviews from roles I never knew existed at the company... Hmm? Since when did we have a Partnership Development Exec. in Charlotte? I'm confused. I was recruited by this company and promised growth and leadership very early on. I quickly learned that these were consistent promises made to EVERYONE to keep them working harder. I have so many emails from the Senior Leadership saying let's talk about your promotion after (insert random event here). Never happened. Then senior leadership would send emails to customers and introduce me as a more senior position than what I was actually in... but my paystubs determined it all was a lie. This company overpromises on what its solution does. This leads to customer frustrations which lead to the employees feeling constantly overwhelmed from trying to clean up the mess and please the customer. Every email is required to be cc'd by the "state-based support line" only to learn that this support line is only created for senior leadership to keep an eye on all correspondence. Senior Leadership once sent a message in a group chat telling an employee in India not to join a call because he didn't know how it would be perceived by the customer. I reported this to HR because this is unacceptable. In a scenario of being overworked (on back-to-back calls from 8 AM-6 PM every day with no break and squeezing in site visits during a Global Pandemic), Senior Leadership, told me a need to "Step it up!" even though I was in the middle of presenting on-site with a customer. I mentioned this to him, and he blatantly called out someone else as being a better fit to handle the task in a group chat. Scheduled a 1:1 with my direct manager about these concerns and set up a call to look through my workload. Instead of helping me delegate tasks and take things off my plate. I was told that I was feeling anxious and overwhelmed because I had stopped attending my morning spin classes and wasn't good at prioritizing tasks. I STOPPED ATTENDING SPIN BECAUSE I WAS WORKING 24/7. We then proceeded to use the meeting to color code my calendar based on high-priority vs. low-priority meetings. I was told to cancel what my direct manager considered low-priority customer-facing meetings. Mind you these meetings that she labeled as "low-priority" were from our highest paying customer for the entire company. These customers from our highest paying account waited 2-4 weeks just to book the meetings on my schedule.... and I was told to just cancel them?!? Senior leadership lies to customers claiming we are the most flexible company and do anything for the customer in less than 24 hours. This has led to customers being frustrated about being lied to, especially when it comes to CHILDREN'S EDUCATION. Internal teammates are not communicated with regarding what's going on (technical glitches, updates, etc.) and are expected to continue to come up with solutions for problems we weren't even aware of. They claim their tutors are US-based but they are all based in India. They lie on reporting about actual student data and feedback regarding their product's success. I literally had to edit reports before sending them to customers because I would see names of our Global Ops Teammates listed as a student to boost student performance data and feedback. I would tell anyone looking to work here or buy this product to run. This is the most untrustworthy company I have ever seen and has very inexperienced leadership in EdTech.
