employer cover photo
employer logo
employer logo

File & ServeXpress

Is this your company?

File & ServeXpress Reviews

3.7

67% would recommend to a friend

(40 total reviews)
avatar

Tammy Carter

87% approve of CEO

68% positive business outlook

File & ServeXpress has an employee rating of 3.7 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The File & ServeXpress employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

40 reviews
2.0
17 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Free gym in the building. If you are favorited and don't complain about promised raises in pay and/or anything like I did, you are safe (maybe).

Cons

Constant shift in organization of company including but not limited to upper and lower management of client facing, product, and technology teams. No real HR department. HR is now also over the CS team - who does that team go to with issues? HR also routinely gossips with others after company firings...is that even legal? Promises of pay raises to accompany new titles and increased responsibilities but never delivered for years. Promises of new titles/responsibilities never delivered. Consistent firings of internal DEV and Product teams alongside new contracts with outside technology companies - another revolving door. No understanding (or concern) from the top about the importance/infinite number of tasks performed on a daily basis by CS, DI, App Ops, Product teams which makes firings more detrimental to the company than the individual. It is very clear certain firings are distinctly ego-based with no foresight on company-wide impact. Paradoxical protection of certain agents with no company knowledge or real responsibilities - weight of hammer falls on the underpaid employees doing all of the work. Websites have been down for more than 2-7 days at a time at least once a year for the last 3 years. Technology issues happen...but when this occurs, no information is given to employees, management over-promises the work of lower teams in regards to recovery/client retainment plans without understanding what is needed to fulfill promises, and lower/mid level employees are fired unnecessarily Higher turnover rate ensures more "safety" time for some employees who slack on their responsibilities, put their responsibilities on others, are generally toxic, or truly don't care about the company. It isn't just management - some people who are there shouldn't be and some people who quit/were fired would be making a difference today. I'll leave it there. At this point, it seems like unless you are a reference/friend of the company's investors, you will be A)overworked and underpaid, B) unsafe from seemingly random firings to protect mid/upper management, C)promised things to get dirty jobs done and then never delivered what you were promised, or all of the above.

1.0
29 Aug 2018

Sinking Ship

Recommend
CEO approval
Business outlook

Pros

+ Coworkers, nicest people ever! + Flexible schedule, but it can be brutal too.

Cons

- Management, if it exists? - No communication, absolutely none. - No structure or organization - People are let go/quit almost every month and the rest have to compensate for whoever left that week, wont hire more people to cover up or compensate - Healthcare package is a joke

1.0
2 Aug 2019

Worst Place to Work!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None that I can recall

Cons

Work life balance is basically absent. Make you work insane hours with zero acknowledgement of the effort you have put in. Don't recall how many weekends and late nights I've put in. Hikes and bonus are non existent. There is no motivation to work hard and overall a toxic environment. Job security is virtually absent. They fire employees over no premise. No structure to evaluate performance or growth path. Stay away from this place if you can.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 42 File & ServeXpress reviews submitted anonymously by File & ServeXpress employees. Read employee reviews and ratings on Glassdoor to decide if File & ServeXpress is right for you.