Financial Partners Credit Union Reviews

I have mixed emotions about the company, which is made worse by the reviews I've been reading lately. To be quite frank, the lack of responses to any of the concerns or complaints on here is fairly telling of how things generally work at FPCU. As a parent, it's difficult to change to a different company and disrupt my benefits, but every day I see and hear about other companies with stronger benefits and more time off. Our benefits here are expensive when so many other credit unions are offering better 401 matching plans and 100% paid benefits, higher educational reimbursements and more. I do take interviews from time to time at other companies and I see first hand that our pay and benefits are not comparable and we have one of the lowest number of vacation days I have seen so far. Main reason I don't switch yet is because of the disruption it would cause at this point in time for my family. Yeah we have events but only two are truly for the employees, the rest are all pay-to-play (mandatory donation) events where you have to give money for one thing or another in order to attend, eat, or participate. Our yearly conference is mandatory and takes up an entire holiday day where our family is at home and we are stuck in a meeting for an entire 8+ hours. The free picnic is generally lackluster, simple and primarily for kids that only lasts a couple of hours. The Christmas party is the only event that actually is kinda fun and some thought is put into it. Saying that we have "tons of events" is a gross overstatement. Most, if not all events, are geared towards selling and/or promotion events to get more business. Which is my other point. We are a heavily sales driven company which is quite different than the typical credit union motto and yet we are pounded daily to get more sales while we still don't meet our goals. And the bonus that was mentioned in the earlier post is nice, if you get it. As for the raises, they are based in part of what others in the company think of us. We get surveys all year long where we get to judge our coworkers! I've heard people talk about joining together and secretly everyone giving each other perfect scores so that we all get the best raises possible. In reality, my raise is based on whether or not other people like me. It's a broken "popularity contest" system that doesn't work and here we are using it. It's like highschool. But then if you do get great scores and do great work, my manager told me that he was told by his own manager that the CEO has asked managers NOT to give out too many high scores on evaluations, even lowering some of them just to keep the raises lower. What's demoralizing on top of that is that I'm barely scratching out a living wage while the executives were given huge bonuses and raises, even those that didn't perform. Sadly, they think we don't know about those things, but we do. I feel that the two recent reviews were posted by the same person, an executive as an attempt to address issues and put a positive spin on it. It's slightly transparent but mostly demoralizing. We have grown our workload, our goals have been raised, our member base has increased, but we are not given the tools needed to keep up. We are overworked, underpaid, over stressed and under pressure. The company invests in hiring underpaid frontline employees to do more and more sales, ignoring the backoffice people who are struggling just to keep afloat. We need help but no matter how often we are told that we are being heard, nothing ever happens. And then a fake review gets posted pretending to be a happy employee. Being honest and telling it how it is, is not bad mouthing a company. It's holding a company accountable for its shortcomings with the hope it will improve things.

Literally no support for smaller branches. Some branches had less customers, but more staff, nicer offices, and overall better support. My branch was probably the laughing stock of the CU. Some of the executives are just so far up their own interests, they don’t care about their staff. Oh, let me just say, there is a high turn over rate. Everyone that I knew left the credit union and their new places were so much better. Where I work now is AMAZING.