Firestone Complete Auto Care Reviews

I worked there 15 years at every level including the corporate offices in Chicago so keep that in mind, Im not angry or disgruntled I quit and I was in that top 5% of managers. -Constant understaffing because of poor modeling/management design (% of sales is a terrible method of calculating payroll costs) -You WILL be working on your own and as a salaried employee (minus a handful of managers in California) you ARE gonna be someone's b***h. When you hire a new salesperson dont be shocked when you work 45+ days in a row, my record was 63 -Unbelievable amounts of turnover, especially in the shop because Technicians are treated incredibly poorly -Technicians, by and large, are like working with 5 year olds. They know there is a shortage and that, ultimately, replacing a good one is INCREDIBLY hard which is because... -Technician pay sucks -While the money is real the amount of time spent in the store is insanity and ultimately caused me to quit. 55 hour minimum work weeks are NOT the norm but since that came straight from my ADMs mouth I can only believe he thinks it really is. -There is almost no possibility for advancement. 2300+ stores and only 62 districts with between 2-3 positions. District turnover is exceptionally low so going from Store Manager to ADM is just not going to happen for the vast majority. -Benefits have become increasingly expensive -If you dont love reports you arent going to love this job. From the ones you do to the ones you are bombarded with daily. I LOVE reports, I mean love them...but god bless there are a lot of them. -Sometimes people say "senior management is clueless" but they have never really met or even know any of them...I do, I know them all, probably 80% are clueless clowns who "ran a store" in the 70s, you know, back when shocks were $19.99 installed. -You have to love when your "holiday hours" for Christmas Eve are...regular store hours lol -The customer satisfaction policy is a joke and the customers know it. We trained our customers to be terrible. -The customer survey system effects your bonus, sometimes dramatically, and there is no "appeals" process. -Bonus programs can promote dishonesty.

Pay is sub-par unless your store is really performing. Hours are almost unbearable at times. The demands of the upper management are hard to achieve by yourself.