FirstGroup Reviews | Glassdoor.co.uk

FirstGroup Reviews

Updated 6 Nov 2019

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2.8
30%
Recommend to a Friend
19%
Approve of CEO
FirstGroup CEO Matthew Gregory
Matthew Gregory
8 Ratings
Pros
  • "Good work colleagues and free bus travel(in 13 reviews)

  • "Benefits of working for a large company regards to Rewards, free bus travel and discounted rail travel(in 9 reviews)

Cons
  • "Leaving buses unattended with passengers on(in 12 reviews)

  • "Passengers talk to you like something off their shoe(in 6 reviews)

More Pros and Cons
  1. Featured Review

    "PCV Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pcv Driver in Hadleigh, Essex, East of England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at FirstGroup full-time for more than a year

    Pros

    Easy job once you know routes, stops and times likely to be busy with the public.

    Cons

    I do not have anything negative to say. I understand some find the shift times difficult and the job is not for everyone.

    Advice to Management

    Maybe not decisions of Managers, but the fleet really need modernising

    FirstGroup2019-03-10
  2. "Seeking new employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bus Driver in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstGroup full-time for less than a year

    Pros

    Job security and family benefits

    Cons

    Cutting running times and trying to sell business

    FirstGroup2019-09-17
  3. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - MTicket Support Officer in Manchester, England

    I worked at FirstGroup full-time for less than a year

    Pros

    Friendly and supportive staff, good atmosphere

    Cons

    Not much in the way of career progression

    FirstGroup2019-11-06
  4. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Driver in Leicester, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at FirstGroup full-time for more than 5 years

    Pros

    Good team, Great benefits, new rota system put in place

    Cons

    Bad buses, shift work, more holidays

    Advice to Management

    Need more flexibility in holidays

    FirstGroup2019-10-03
  5. "No work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bus Driver in Colchester, England
    Doesn't Recommend

    I worked at FirstGroup full-time for more than 5 years

    Pros

    Money is okay Work colleagues are ok

    Cons

    The public Never appreciated my management Driver is always at fault Often abused by the public

    Advice to Management

    Listen To and appreciate your staff

    FirstGroup2019-10-20
  6. Helpful (1)

    "Could be better. Could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bus Driver in Oldham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time for more than 3 years

    Pros

    Decent hourly rate. Travel pass. A long weekend

    Cons

    Rotas with no due care. Finishing late then getting up early the next day. One of the company's moto is their dedication to safety. Hmmm. Unprofessional approach to the customers. Which makes the driver look at fault most of the time. Leaving buses unattended with passengers on. With no spare driver to continue the route. So you just leave them at a terminus for sometimes 10 20 mins or however late the driver is..... not fixing vehicles. Sending out vehicles with dangerous defects.

    Show More

    Advice to Management

    Get a new job. You're terrible 😊

    FirstGroup2019-08-10
  7. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bus Driver in Stafford, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time for more than 10 years

    Pros

    Good rate of pay, varied routes, staff bus, good collegues

    Cons

    Early morning starts (4am), old buses

    FirstGroup2019-07-27
  8. "All about the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Norwich, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at FirstGroup full-time for more than a year

    Pros

    Free bus travel. Friendly coworkers

    Cons

    Cutbacks mean there are too few people doing the work leading to mistakes, which you are then penalised for. Management doesn't seem to understand that if you get too few people around, you aren't going to have the same level of service as if you had double the amount of staff, and shouting at those you do have won't make them work any better. Constantly promised improvements that never come, new staff simply don't... stay long enough to make any difference, but management can't seem to understand why they have such a high staff turnover. To top it off they are now selling the company, it seemed like a good time to get out.

    Show More

    Advice to Management

    Listen to your employees, think more about the service and uptake of the fleet and less about the money in your pockets at the end of the month. If people are struggling, ask why that is and work with them, being negative doesn't bring out the best in anyone, it simply drives them away.

    FirstGroup2019-08-03
  9. "Not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bus Driver in Doncaster, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time for more than a year

    Pros

    Free travel, uniform, people

    Cons

    Shift pattern is terrible. Feels sometime like they try to be difficult

    Advice to Management

    Think about the staff

    FirstGroup2019-06-30
  10. "Worst job of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bus Driver in York, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstGroup full-time for more than 3 years

    Pros

    Free travel. And that is it.

    Cons

    Management. Passengers. Hours. Work life balance. Passengers talk to you like something off their shoe. As soon as you even mime a word back your in the office for a discipline. Stress daily. High blood pressure. 5 hours sat in a seat. Always finish late. Tired buses.

    Advice to Management

    Listen to the people that do the ACTUAL job daily. And not sit in an office and think you know it all. You know nothing of what we go through. Sort out your Rotas and shift patterns. No wonder everyone leaves.

    FirstGroup2019-07-12
Found 75 reviews