FirstGroup Reviews | Glassdoor.co.uk

FirstGroup Reviews

Updated 28 December 2018
121 reviews

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2.7
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FirstGroup Chief Executive Tim O’Toole
Tim O’Toole
52 Ratings

Employee Reviews

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Pros
  • "free bus travel, heavily discounted train travel" (in 12 reviews)

  • "Various shift patterns to adjust to a work/life balance" (in 5 reviews)

Cons
  • "Can be long hours and sometimes unsocial" (in 6 reviews)

  • "working like a slave no social life" (in 4 reviews)

More Pros and Cons

  1. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Driver in Weston-super-Mare, England
    Current Employee - Bus Driver in Weston-super-Mare, England
    Neutral Outlook
    No opinion of CEO

    I have been working at FirstGroup full-time (More than a year)

    Pros

    Easy !! The job is so easy once you’ve passed

    Cons

    Not nice shift pattern but an easy job overall


  2. Helpful (1)

    "A decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FirstGroup full-time

    Pros

    Decent wages with no experience necessary.

    Cons

    Not as good as the obvious competition if you agree to work hard and by the rules ;)

  3. "Not a terrible place to work, but could be so much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstGroup full-time

    Pros

    Good family travel scheme and benefits

    Cons

    Long, unsociable hours (12 hour days mostly)

    Advice to Management

    Listen to the drivers, who are the face of the business. If the drivers are happy, they will look after the customers.


  4. "Lack of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at FirstGroup full-time (More than a year)

    Pros

    Friendly colleagues, flexibility to work from home if needed

    Cons

    Lack of benefits, no free travel, lack of career opportunities, outdated IT systems

    Advice to Management

    Offer better benefits such as free rail travel, invest in better IT software, invest in company events


  5. "Bus driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstGroup full-time

    Pros

    Great work colleagues, free bus pass

    Cons

    Hours, pay, management. No home life


  6. Helpful (1)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Bristol, England
    Former Employee - Bus Driver in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstGroup full-time (More than 3 years)

    Pros

    You know what time you start and finish every day

    Cons

    Management blind to bullying. Canteen Top table mentality rules. Company rules state that everyone who is a passenger has the right to complain about you, so you are never off duty. If you upset someone outside of work, then it could cost you your job, if they decide to complain to the company , (A brilliant rule for bullying).

    Advice to Management

    Open your eyes and see people for who they really are.


  7. Helpful (1)

    "Good job for those who are single"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stoke-on-Trent, England
    Current Employee - Anonymous Employee in Stoke-on-Trent, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time (More than 10 years)

    Pros

    The people you work with

    Cons

    The buses are falling apart.
    The time tables are all over the place
    Top managerment doesn’t even no what’s going on at depots
    Cutting everything from services to corners. Putting the lives of staff and public at risk
    Not enough home work balance
    Expecting you to put work before family
    Disciplined over the most stupidest things like wearing high viz whilst driving.

    Advice to Management

    Your staff managers are running the place into the ground. And your work force isn’t happy. Treat the minions right the business will take care of itself

  8. Helpful (1)

    "Great Job, Poor Employer (Bus Driver)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Bus Driver in Southampton, England
    Current Employee - Professional Bus Driver in Southampton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time (More than 3 years)

    Pros

    4 day weekends, Decent Money, Pension Scheme(inc death benefit for spouse), weekly pay, uniform provided, MyFirstRewards(cheap tickets and other savings)

    Cons

    Very little home life, Pension Scheme is an annuity, lack of 4 day week(all the local competitors do), allocated annual leave, zero sick pay for first 7 days then 60% thereafter, robust management, 4 weeks annual leave(all the other bus operators offer 5 weeks), lack of incentives to retain staff long term.

    Advice to Management

    Please offer a 4 day roster, please look at allocating midweek rest days together(all drivers accept that due to the business needs that they will work most weekends but try to allocate midweek days together so that staff still get a weekend of sorts), 5 weeks annual leave should be the service standard for First as it is for Bluestar and Stagecoach. Staff retention will continue to be a problem and you will continue to haemorrhage staff to your competitors while you continue to ignore this. NDC has not worked as there are no incentives to stay once the bond is repaid.


  9. "Big transportation group with a lack of HR and L&D capacity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England
    Current Employee - Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time (More than a year)

    Pros

    Large group enabling to rotate within the companies.

    Cons

    The HR and L&D services offered to group HQ employees is limited. The company is very conservative regarding spendings for its employees.

    Advice to Management

    Invest more in your people and offer greater training opportunities


  10. Helpful (1)

    "Constant Restructures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay. Free bus pass. Flexible working hours.

    Cons

    Constantly restructuring. Making hard working, long-term staff redundant then taking on new people to do the same jobs on less pay with less knowledge.

    Advice to Management

    Listen to your staff. Stop trying to change roles all the time. You keep repeating the same mistakes but expecting a different outcome.