FirstGroup Reviews

Updated Jul 19, 2021

To filter reviews, or .

Found 189 of over 284 reviews

3.1
47%
Recommend to a Friend
82%
Approve of CEO
FirstGroup Chief Executive Matthew Gregory
Matthew Gregory
22 Ratings
Pros
  • "Benefits of working for a large company regards to Rewards, free bus travel and discounted rail travel(in 15 reviews)

  • "Good pay and great people to work for(in 12 reviews)

  • Cons
  • "Leaving buses unattended with passengers on(in 13 reviews)

  • "shift pattern(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Working at FirstGroup

      Jul 1, 2021 - Human Resources Director in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Role is highly varied with a transformational agenda. Able to work flexibly and with high autonomy

      Cons

      Highly pressured and often long working hours

      Be the first to find this review helpful
    2. 4.0
      Current Employee, less than 1 year

      Good balance of opportunities

      Jul 5, 2021 - Project Manager in Bristol, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Variety of projects allow for diverse experience within the business

      Cons

      Not a very clear progression route

      Be the first to find this review helpful
    3. 1.0
      Former Employee, more than 1 year

      Shocking

      Jul 13, 2021 - Bus Driver in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Rate of pay and other colleagues

      Cons

      Cant forward plan so your rota reflects this and you cant plan your life

      Be the first to find this review helpful
    4. 3.0
      Current Employee, more than 8 years

      Train manager

      Jun 15, 2021 - Train Manager in Exeter, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good wage, nice travel perks

      Cons

      Institutional colleagues fear change, slow to change, poor customer focus

      Be the first to find this review helpful
    5. 1.0
      Former Employee, more than 5 years

      Good pay but long hours

      Jun 26, 2021 - Bus Driver in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The money is pretty decent

      Cons

      Long hours, not enough time between shifts. Public can be horrible

      Be the first to find this review helpful
    6. 4.0
      Current Employee, more than 8 years

      Director

      Apr 18, 2021 - Director in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Autonomy, Empowerment , slow work place

      Cons

      Poor systems , functional silos

      Be the first to find this review helpful
    7. 3.0
      Former Employee

      ok

      May 4, 2021 - Customer Service Representative in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good salary and good people you work with

      Cons

      treated like a number in the company

      Be the first to find this review helpful
    8. 3.0
      Former Employee, less than 1 year

      Friendly place to work but disorganised

      Feb 19, 2021 - Customer Service in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues were friendly, decent benefits package

      Cons

      Disorganised, management often contradict each other, it was quite normal to be told to do something one way, then have another supervisor/manager tick you off and tell you to do it another way; pay lip service to Covid 19 safety, but in practice the measures to prevent it are ignored

      Continue reading
      Be the first to find this review helpful
    9. 3.0
      Current Employee, more than 3 years

      Low pay

      Apr 13, 2021 - Human Resources Administrator in Westmount, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free bus pass Helpful team leaders, good team atmosphere

      Cons

      Low pay Limited opportunities No pay rises

      Be the first to find this review helpful
    10. 1.0
      Former Employee

      Treatment of employee's

      Apr 29, 2021 - Bus Driver in Westmount, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free travel, and uniforms, pay not bad

      Cons

      No empathy, small canteen, bad management.

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 189 Reviews

    Popular Careers with FirstGroup Job Seekers

    JobsSalariesInterviews

    Work at FirstGroup? Share Your Experiences

    FirstGroup logo
    or