FirstGroup Reviews | Glassdoor.co.uk

FirstGroup Reviews

Updated 18 May 2018
107 reviews

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2.7
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FirstGroup Chief Executive Tim O’Toole
Tim O’Toole
45 Ratings

107 Employee Reviews

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Pros
  • There are some good benefits including free bus travel for bus employees and discounted train travel (in 9 reviews)

  • Various shift patterns to adjust to a work/life balance (in 5 reviews)

Cons
More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstGroup full-time

    Pros

    Many opportunities, great environment.

    Cons

    None so far, not much i can add.


  2. "First Group Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstGroup full-time

    Pros

    Benefits of working for a large company regards to Rewards, free bus travel and discounted rail travel. The teams are supportive

    Cons

    Lots of restructuring every two years another restructure by the Leadership team this causes poor employee engagment.

    Advice to Management

    When considering a restructure listen to the employees in a genuine manner and seriously consider before ploughing ahead as you will loose skills within the sector.

  3. "consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at FirstGroup (More than 3 years)

    Pros

    decent benefits and the rest

    Cons

    toxic work environment t so helpful management

    Advice to Management

    increase wages


  4. "Bus driver great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Driver in Rotherham, England
    Current Employee - Bus Driver in Rotherham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FirstGroup full-time (More than a year)

    Pros

    Salary, benefits, holidays, free travel

    Cons

    Long hours, poor vehicle cleanliness, maintenance of vehicles

    Advice to Management

    Need to invest in more up to date buses and review cleanliness


  5. "Bus Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Driver
    Current Employee - Bus Driver
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time (More than 5 years)

    Pros

    Reasonable pay. Easy job if you can let any abuse wash over you. Abuse tends to happen to the same drivers. With Union we tend to keep up with inflation so keep our income steady in real terms. Free Bus travel. Reduced trains on first website on first trains.

    Cons

    Unless you've worked there for over 10 years or so you will be working shifts anywhere between 4 in the morning and 12.30 at night. you do a week of early shifts and a week of lates and you work any day of the week so you might have a tuesday and a thursday as your two days off in a week. Holidays are taken in full weeks and a summer 2 week slots. They are allocated and you have to find someone willing to swap you their weeks if those are the dates you want. Cannot split your week up.
    Have to be really on the ball if you want to plan ahead otherwise you can end up with no social life and missing your family.
    Unfortunately bus drivers undeservedly have a bad rep. Small minority let the rest down but also with the public we are their transport to and from work and if we are late through no fault of our own they will still moan at you. I guess for some people it will slowly kill you doing this 5 times a week for 8.5 hours a day behind a wheel with customers looking PO'd with you.
    Just telling you the reality of it but you can understand the way people feel and its not personal.


  6. "Bullies - AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Scotstoun, Scotland
    Former Employee - Bus Driver in Scotstoun, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstGroup full-time (More than a year)

    Pros

    Driving a bus is rewarding. Any time you come in contact with the depot, that's when you have problems

    Cons

    Managers are bullies
    Cliques in the depot, self preservation
    Poor internal communication
    Lack of support to employees
    Grievance procedure means nothing
    The Union is not worth a ####
    The shop steward will always have a conflict of interest
    Place of rest and take your break is in a bookies

    Advice to Management

    No advice to give. They won't listen, will bully you at every opportunity. As long as their pension and length of service is intact, they don't care. You're just a number


  7. "Bus Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Bus Driver in Glasgow, Scotland
    Current Employee - Professional Bus Driver in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FirstGroup full-time (More than 3 years)

    Pros

    Passenger Comfort and Safety. Drive Green, Welcome every Passenger on My Bus as I would My Home. Being Understanding.

    Cons

    Too many buses Unfit for Service. Unacceptable.Badly Organised Running Time on 40% of routes. No Communication From Superiors.

    Advice to Management

    Professional Driver, Safety Alertness and Comfort is The Key to working in any Company. Also Drive Green.

  8. Helpful (1)

    "Engineering manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Falkirk, Scotland
    Current Employee - Manager in Falkirk, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstGroup full-time (Less than a year)

    Pros

    Freedom to do as you please as everyone is clueless in management

    Cons

    Backstabbing management willing to drop colleagues in it to keep themselves in employment

    Advice to Management

    Grow a set of balls and learn your job as so many in operations and senior engineering do not have a clue as to how to do the actual job. An example would be a cleaner now a business manager. Company is financially so poor due to your lack of ability


  9. "Decent income no health no life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstGroup full-time

    Pros

    Get paid into account every Wednesday so helpful when you can pay your bills on time, pension scheme

    Cons

    Odd hour shifts every week, no work life balance, rubbish food results in loss of health and family life, no desired holiday period for new comers, get holiday in January


  10. Helpful (1)

    "Good job if you invest time and have little ambition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Money is good after a 2 Year wait. Various shift patterns to adjust to a work/life balance. Good group of people to work with. Sick pay is good also. Plenty of overtime if needed.

    Cons

    Waiting 2 Years to get top money. No overtime rate. No progression as its a boy's club - mates get ahead before anyone with ability ever will. Buses are not looked as well as a few years ago. No protection for drivers from customer complaints. Bit like working in the 70s regarding banter with some older drivers of you get my drift. Patience is need in this job!!

    Advice to Management

    New direction is needed. The company has the ability to be a fantastic company to work for but there is no communication from management and only the friends of management tend to get any promotions which is weird.


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