Foundever Reviews

3.9

77% would recommend to a friend

(19,110 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
10 Sept 2017
Recommend
CEO approval
Business outlook

Pros

- pays weekly - will hire anyone (literally anyone) - fully paid training - the job is (in theory) easy

Cons

- terrible pay - managers who vastly underqualified and have no respect for the advisors - long hours and short breaks - disgusting shared headsets and hot desking - rubbish progression prospects (even for an overqualified graduate) - customers will make you cry and/or raise your blood pressure to unhealthy levels - you'll get told off if you spend too long (i.e. over 4 minutes) in the toilet during your shift - no premia for working weekends/bank holidays - very difficult to book holiday - they won't even give you a reference when you finally escape to another job

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Foundever Response
7y
We understand that the role can sometimes be demanding and we make sure to ease this for all employees wherever possible. This could be anything from engagement outside of the day to day role or perhaps a session on stress management or an exercise class. In terms of booking holiday, we have since made positive changes to the systems and how this is booked. References can be requested from ourselves at any time and will be provided from the HR department. Should you feel that you wish to discuss any of your points further, please do get back in touch on: 01392 889200, where we will be happy to chat with you.
1.0
16 Aug 2024
Recommend
CEO approval
Business outlook

Pros

None. Other agents are lovely usually though.

Cons

Poor management styles, forced hierarchy, stressful environment and being treated like a number, little to no real support, patronising attitudes and tones from management. Some managers are extremely micromanaging, chaotic and unclear. The tasks are boring and you are pushed to do 50 cases per day yet quality monitoring is vigorous and you will receive a note on every single minor and often subjective mistake you had made. The toxicity from the management side can absolutely ruin your mental health and self-esteem. Only work here if you are able to stay immune to negativity and criticism, avoid like plague if you care. Training programs are not great. You must use your own phone to log in, your own electricity at home, and every second going over of your break times is being monitored and commented on. If you are ill, you wont be paid and will get a disciplinary. Respect only goes one way. Truly the most horrific employment experience I have ever had.

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Foundever Response
1y
Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed a positive relationship with your colleagues, as fostering supportive daily interactions is something we truly value. Your observations about management styles, workload, and the work environment are incredibly valuable to us. We are committed to cultivating a supportive workplace where every team member feels valued and respected. Your insights into areas like management practices, communication, and employee well-being will guide us in making meaningful improvements that enhance the experience for everyone on our team. We greatly appreciate your invaluable comments! ~ Julia from Foundever
1.0
5 Oct 2017
Recommend
CEO approval
Business outlook

Pros

They will hire ANYONE. GUARANTEED JOB. And that is about it. Can't think of anything else. Nope.

Cons

They will hire ANYONE. So chances are you will end up sitting next to some smack head. Or some other scruff with rotten teeth. They don't give a damn about their employees. Put on a fake show when visitors come to make the place look fun and lively. Total con. Also take set up surveys to make the company seem like it's a good place to work and all the employees love it too. Complete and utter con. Pay is extremely poor. Massive companies (Virgin) using sitel and employees are paid pittance for selling all the products.

Viewing 1 - 3 of 19,110 Reviews

Glassdoor has 24,527 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.