Does Frasers Hospitality pay their employees well?

According to anonymously submitted Glassdoor reviews, Frasers Hospitality employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Frasers Hospitality. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Frasers Hospitality?

32% of Frasers Hospitality employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frasers Hospitality 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Frasers Hospitality?

Manager (6) , Client Relations Executive (4) , Sales (4) , Sales Manager (4) , General Manager (3) , Operations Manager (3) , Reservations Agent (3) , Sales Executive (3) , Senior Sales Manager (3) , Accountant (2) , Accounts Assistant (2) , Administrative Assistant (2) , Client Relations Associate (2) , Director of Sales (2) , Internship (2)

What are the pros of working at Frasers Hospitality according to real employee reviews?

"Friendly Colleagues and Good work life balance" ((in 13 reviews)); "Good benefits and welfare on the overall (under Frasers Property)." ((in 8 reviews)); "The culture of the company allows for a good work/life balance while maintaining a service excellence focus." ((in 6 reviews)); "team bonding events and for the 8 years I worked there I was paid bonus of 2 months every year" ((in 3 reviews)); "Very employee focus company with global presence and a fantastic team" ((in 3 reviews))

What are the cons of working at Frasers Hospitality according to real employee reviews?

"Inexperienced management can hinder and limit the development of staff" ((in 6 reviews)); "The pay is not good and HR tends to base it on your previous salary even it is irrelevant industry." ((in 4 reviews)); "The CEO and leadership is an absolute disaster." ((in 3 reviews)); "Bad salary" ((in 3 reviews))

What are the top reviewed Frasers Hospitality locations?

London , Glasgow , Edinburgh , Leeds

Frasers Hospitality Reviews

2.8

32% would recommend to a friend

(129 total reviews)

Eu Chin Fen

13% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (129 reviews)

Ratings by demographic groups

Ethnic group

Gender

Disability

Frasers Hospitality has an employee rating of 2.8 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Frasers Hospitality employee rating is 22% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

129 reviews

1.0

21 Nov 2024

Toxic Management

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Central location, fast hiring process (due to high turnover rate).

Cons

Your opinions and hard work will not be valued at this company and in this decrepit building. You will be without training, resources, and support from management. Toxic management will turn blind eye to blatant health and safety violations in favour of profit. Upper management will gossip about and gaslight employees on a regular basis, often in an attempt to shift blame from themselves. Good workers are not rewarded but rather chastised while bad workers go unnoticed.

Frasers Hospitality Response

1y

Hi, Many thanks for taking the time to leave a review. All comments are taken onboard. The property is very central and an excellent location. As a company we do value all our teams, we do offer training and support for team members from management. I am sorry you have had this experience. We genuinely value the contributions of all our employees, and it’s our goal to ensure that everyone feels recognised and appreciated for their hard work. Thank you again for your feedback, and we wish you the best in your future endeavors. Many Thanks The Recruitment Team

1.0

29 Mar 2025

na

Room attendant

Recommend

CEO approval

Business outlook

Pros

fine, wagestream, nice pay sometimes

Cons

bad management like always lol

Frasers Hospitality Response

1y

Hi, Thank-you for taking the time to leave this review. Glad you enjoy some of the benefits. Management do support and look after the teams on property. Kindest Regards The Recruitment Team

4.0

29 Mar 2016

Exceed many other employers

Guest services

Recommend

CEO approval

Business outlook

Pros

Interested in staff welfare, there are various systems whereby you can voice concerns etc. Genuinely care about the guests and they promote and reward intuitive service. Financial rewards if you consistently perform well. They offer friends and family discounts for accommodation and encourage staff to familiarise themselves with other properties.

Cons

Mountains of confusing and unnecessary paperwork! Triplicate books, things that need several copies and no real purpose. Miscellaneous Charge Vouchers are a joke! Management is a bit fractured with less autonomy awarded than is perhaps useful. Certain departments are inexplicably unable to access certain aspects of our centralised system resulting in too many people being involved in each transaction/reservation. i.e the admin side of the company is laborious and VERY confusing. Lacking focused training. As winners of investors in people I would have expected them to offer or assist with staff training over and above the mandatory governmental courses. Sometimes they can lack transparency, but I cannot be sure whether that is company wide or just a local failing.

Viewing 1 - 3 of 129 Reviews

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Jobs at Frasers Hospitality