FreshBooks Reviews | Glassdoor.co.uk

FreshBooks Reviews

Updated 8 Sep 2019

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Found 71 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
98%
Approve of CEO
FreshBooks CEO Mike McDerment
Mike McDerment
52 Ratings
Pros
  • "Great people, top talents - one team culture/ mindset(in 9 reviews)

  • "Great culture and you get to work with smart people every day(in 8 reviews)

Cons
  • "We are feeling some growing pains as we are in the process of scaling fairly quickly(in 5 reviews)

  • "Recent departures may be a little worrying(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Rockstar 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for less than a year

    Pros

    - Slew of in-office and as-needed amenities - Tremendous support for employee success - Friendly and authentic co-workers, comfortable open-concept office - Growing and ambitious company

    Cons

    Some customers will get upset with you, but that's the nature of customer support. Even then, however, the company has your back and will not allow you to be abused.

    FreshBooks2019-08-23
  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at FreshBooks full-time for more than a year

    Pros

    Good benefits, work environment, people are nice

    Cons

    Extended work hours, communication issues, hard to see future

    FreshBooks2019-09-08
  3. Helpful (1)

    "Good people"

    StarStarStarStarStar
    Former Employee - Web Developer 

    I worked at FreshBooks full-time for more than a year

    Pros

    - Good people - Good mission - Beautiful office - Cross-functional practice is great

    Cons

    - Too risk-averse to technical changes, meaning debt gets solved late - Pay corrections are about impossible to get - Slightly culty vibe

    FreshBooks2019-08-05
  4. Helpful (5)

    "Unrealistic play at product space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at FreshBooks full-time for more than a year

    Pros

    The utmost respect goes to FreshBooks' quality of customer service. The kind of work-life balance one can find at FreshBooks is rare elsewhere. Whether this is due to lack of sense of urgency and accountability of timelines, or due to great corporate culture, is debatable.

    Cons

    By attempting to launch a product that appears modern, the product has abandoned important use cases of its core and most supportive demographic / most valuable customers. When does who gets to career progress what? A game of dice and luck.

    Advice to Management

    Eat your own dog food. Hop on some calls, read churned user feedback, get a better grasp of the cloud accounting market instead of relying on strategy decks.

    FreshBooks2019-07-04
  5. "PHP sucks but developers were great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer 
    Recommends
    Positive Outlook

    I worked at FreshBooks full-time for more than 3 years

    Pros

    Hires well. Worked with great people.

    Cons

    The culture is more suited for extroverts. Company has trouble hanging on to talent

    FreshBooks2019-06-13
  6. Helpful (2)

    "Progressive environment that rewards success."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SEO Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for less than a year

    Pros

    They have chosen some top-notch directors in the marketing department. They give the staff a lot of autonomy, while providing support and direction. I've worked at FreshBooks for one year and our team has overperformed and we've got a lot of recognition and it feels great.

    Cons

    This is the best place I've worked in tech for over 10 years. The onboarding "month in support" could probably be shortened to better support their future teammates.

    Advice to Management

    Pay special attention to the directors you promote and hire, they are often the reason employees flourish or fail.

    FreshBooks2019-05-11
  7. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FreshBooks full-time

    Pros

    Very fast moving and enjoyable workplace

    Cons

    High expectations of all employees, which is fair!

    FreshBooks2019-05-15
  8. Helpful (11)

    "Bittersweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at FreshBooks full-time for more than a year

    Pros

    The office and amenities the company provides are really top notch. Social events really help reignite amidst the hustle and bustle. Dog-friendly office. Benefits provided are generous The onboarding process is extravagant.

    Cons

    Culture & Values - While a few adhere to them, the majority fall by the wayside and come across as 'just for show' sort of speak. Progression - Career advancement is borderline non-existent, a lot of the times it's treated like a dangling carrot. Gossipy - Almost everyone talks behind everyone's back leading to a toxic environment. This is across all departments and roles. There is a lot of favoritism... going on while others are penalized instead of coached if you're not among the cliques. Feedback - For a company that values feedback, the voice of the customers falls on deaf ears.

    Show More

    Advice to Management

    Step outside your comfort zone and look into other departments, because there is a lot that needs to be fixed instead of listening to those that tell you 'everything is fine.' Stop and re-evaluate whether decisions are good for customers or just better for your business. Bring features live when they actually work.

    FreshBooks2019-04-18
  9. Helpful (3)

    "Full Stack Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Stack Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for less than a year

    Pros

    Supportive colleagues, many activities within the office community, catering once a week for the entire office, a gym and other activities to occupy breaks and free time. FreshBooks is nothing short of deserving it's constant nomination for Best Place to Work.

    Cons

    Apparently a high turnover rate in the recent past, but I've not encountered it - and it couldn't be due to a poor work environment. Not certain about the opportunities to advance in some positions.

    FreshBooks2019-03-31
  10. "Very unique and great culture is here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for less than a year

    Pros

    Wonderful culture Great people Company close from Christmas to New Year day Awesome leadership Pet-friendly office

    Cons

    Location is not easy to reach for everyone Pet-friendly office.

    FreshBooks2019-03-24
Found 71 reviews