FreshBooks Reviews | Glassdoor.co.uk

FreshBooks Reviews

Updated 3 May 2018
50 reviews

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4.2
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FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
36 Ratings

50 Employee Reviews

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Pros
  • Great people, top talents - one team culture/ mindset (in 5 reviews)

  • Great culture and you get to work with smart people every day (in 5 reviews)

Cons
  • We are feeling some growing pains as we are in the process of scaling fairly quickly (in 5 reviews)

  • A lot of people just do it because they're proud of their work (in 3 reviews)

More Pros and Cons

  1. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Toronto, ON (Canada)
    Current Employee - Senior Account Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than a year)

    Pros

    -Amazing work culture with even better people!
    - Great management, very honest and ethical

    Cons

    None, really enjoyed my time there.

    Advice to Management

    Keep up the great work! Stay Fresh


  2. "Good but lot of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Developer in Toronto, ON (Canada)
    Former Employee - Front End Developer in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FreshBooks full-time (More than a year)

    Pros

    Culture was great.
    Work with amazing and talented people.

    Cons

    Politics got in the way.
    Culture changed.

    Advice to Management

    Don't push away your main asset. The people.

  3. Helpful (9)

    "Too much competition not enough collaboration."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FreshBooks full-time

    Pros

    - There are pockets of FreshBooks where the leadership is great and the employees get great work done.

    Cons

    - Re platforming has caused problems at the company.
    - Huge amount of time spent dealing with internal politics
    - High levels of competition - no longer an environment of collaboration, more cut throat and personal.
    - Lack of recognition
    - Environment of disrespect, especially when leaving the company.
    - No longer a value driven company

    Advice to Management

    Fix middle management, revive values, remove employees who show no results, and try and diversify the leadership team.


  4. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    I really love the environment. Aside from the beautiful building, I've found that because we work so hard to make sure everyone is a good fit there are very few people I wouldn't want to have a conversation within the building.

    The perks are pretty great and my benefits generally cover my needs.

    Cons

    A company that was a startup moving to a company can be a big change, there are bound to be some rough times in that transition. I have faith in management to make sure it happens really well.


  5. "Loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    Amazing working environment where Team Leads care about their team members and there are avenues to branch out to other areas of the business.

    Beer fridge, dog friendly, and catered lunch once a week are a great plus!

    Cons

    None so far so please keep doing what you're doing.


  6. "Great place too grow & learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FreshBooks full-time

    Pros

    - good personal growth opportunities & challenges
     - amazing colleagues & passionate people
     - genuine customer empathy

    Cons

    No specific cons. FreshBooks is going through a period of change and finding new ways to scale more efficiently, which for some can be hard to adjust to.

    Advice to Management

    Continue to manage staff through change. Push to scale and standardize, but don't lose sight of the amazing values, passion and personality that made FreshBooks so special.


  7. Helpful (10)

    "From an anonymous employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than 3 years)

    Pros

    Good perks, i.e free weekly lunch, fruits, beers.

    Cons

    I'm working with a terrible manager who shows no respect to others, the worst manager that I ever had in my life

    FreshBooks Response

    5 Mar 2018 – HR Business Partner

    Thank you for providing feedback. Our office team is committed to providing delicious weekly lunches, and, based on recent feedback, we’ve expanded our employee snacks to include fresh fruit and... More

  8. "love this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at FreshBooks full-time

    Pros

    strong culturally. Launched new FreshBooks a year ago, so PD is shipping every day, always something new happening.

    Cons

    not for those who are looking for stability day in and day out.

    Advice to Management

    keep growing


  9. Helpful (2)

    "Great company & people but some departments are not in good shape especially Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FreshBooks full-time (More than 3 years)

    Pros

    Great people, top talents - one team culture/ mindset. Flexibility & lots of perks. CEO seems to be a good who knows how to earn respect

    Cons

    Some dept. not like it used to be. Intimidating management which makes a lot scared of or not comfortable talking to freely (bouncing thoughts/ideas).
    Some get pushed away / bullied out of door which makes others not happy, demotivated & shut-down.

    Not the FreshBooks I know

    Advice to Management

    CEO & Managment to step in - at least collect feedback and explain changes to the staff.


  10. "Amazing Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture and people were friendly.

    Cons

    Would be nice if it was closer to a subway.


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