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Frontline Managed Services

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Frontline Managed Services Reviews

2.9

51% would recommend to a friend

(290 total reviews)

Seelin Naidoo

46% approve of CEO

40% positive business outlook

Frontline Managed Services has an employee rating of 2.9 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Frontline Managed Services employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

290 reviews
1.0
29 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Aside from the main manager, second in command was very helpful. Colleagues themselves were kind and helpful. You can learn a lot and it does help when looking for a different job.

Cons

In relation to the London Office No place for progression, you're pretty much in the same position throughout your career (especially in the London office). The management was shabby, he basically did what he pleased. Would say he was in meeting but would lunch and gym nearly all day. He also lied to a colleague that he would need to extend his resignation period when really he just needed people to work. Everybody quits. Only one female worked there. Expected to stay behind and work but you do not get any pay for it unless you ask (even then, you will have to go through hell just to get it) Several colleagues had issues with pay rise, some even having to wait over 5months after the newly agreed salary. Our manager also put alcohol in a non-alcoholic drink during a Christmas party to a colleague who was muslim. The same manager later shouted at everyone during the next Christmas party because we were all rubbish (much ruder) They have a failed system when it comes to pay rise, some people were getting pay rises every other 4/5months some where only getting it after a year an a half when we all did the same job and had same experience. Over on the US side, they had no real idea what was going on and what the standard was for a pay increase for the UK. Overall, I would say if you are doing it for the experience go for it. My advice is that this is not a place you intend to stay long for and make use of the several links with the other law firms.

2.0
26 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Good training for entry level American training staff are amazing London Team Leader is excellent

Cons

Everything written about London Office from 2019-2021 are still accurate/valid points to this day. No career progression, London office is a farm. High turnover rate. Unreasonable hours, they promise hybrid working and alternative time slots, providing you pass compliancy and exams, but they lie and make you do the hours they have already set. Constantly moving the goal posts. They use excuses to make it seem like you need to work in the office. When training they tell you, you have 15 minutes to work on a phonecall/e-mail issue, when joining day to day staff, it goes down to 6 minutes. Which is impossible if you're working for 10-15 different law firms and it takes 2-5 minutes jumping through multiple systems to even begin to connect to the customer's computer. They're very pedantic with the tickets, worried more about how the ticket looks presentable than the job itself. Second line escalated tickets come back with stupid reasons, everyone playing hot potato with the job/work. Firms that you're supporting don't have proper IT infrastructure or are good at handling outages (which are often) if it breaks, you get flooded with calls. Leveraged (multiple firms) teams are screwed, if you're dedicated to 1 law firm, you're somewhat learning. This is a call center, not an IT service desk.

3.0
30 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Learn a lot, good experience for beginners

Cons

There is No progression for future

Viewing 1 - 3 of 290 Reviews

Glassdoor has 296 Frontline Managed Services reviews submitted anonymously by Frontline Managed Services employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Managed Services is right for you.