After having spent over a decade in the retail division of Fulton I have seen the bank go from caring about the employees, the community and doing the right thing to focusing exclusively on sales. Under it's "branch optimization" process, the bank decided to cross train it's branch staffs, get rid of key positions, and force customers to use more of it's digital solutions. For over 140 years Fulton prided itself on its customer service, but in 2020 it decided to systematically get rid of it's best employees, stretch it's remaining staff to the limit, all with technology and digital solutions form the 1990s. Needless to say there's no work-life balance, and the stress to sell anything and everything to anyone makes all the Pros pretty much useless. The culture was also terrible, where senior members often use their own culture concepts to get branch staff to do things they don't want to do. You would hear things like "be more curious" when reporting that the staffing levels were unsustainable.
