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Gearset Reviews
Updated 5 Dec 2023
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Full-time, Part-time
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Found 67 of over 73 reviews
80% Recommend to a Friend
85% Approve of CEO
Found 67 of over 73 reviews
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Recommend to a Friend
Approve of CEO
Kevin Boyle
58 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The team has built a vibrant and exciting work environment that encourages participation and cooperation on a level that I've rarely experienced before." (in 8 reviews)
- "Fantastic culture, especially for a software engineer as everyone is willing to help eachother." (in 4 reviews)
Cons
There are no cons to display at this time.
- 5.05 Dec 2023Remote Software EngineerCurrent EmployeeCambridge, England
Pros
Gearset is feedback-driven in every direction. We regularly ask for and act on feedback from customers, and internally managers give feedback to their team members and team members give feedback on their managers. I think this has a positive effect on how we do as a company and on the experience of employees. Developers may or may not interact directly with customers depending on what they're doing, but they usually get chances to fix something for a customer or work on a problem that a customer is experiencing. We all have access to the online conversations with users so seeing the feedback from the changes you've made is really gratifying. It makes you feel like what you're doing is meaningful.
Cons
I think it's not the most competitive salary out there
- 5.026 Nov 2023Account ExecutiveCurrent EmployeeCambridge, England
Pros
A great place to work and even better product to sell. Targets are realistic and achievable, wider team all great to work with.
Cons
Pay is below market average
- 1.020 Nov 2023Product ManagerCurrent Employee, less than 1 year
Pros
None I can think of
Cons
Toxic culture. Very top down driven. CEO doesn't listen. AVOID
4
Gearset Response2wNot a single pro? Not one? Come on, at least we supply top of the range Apple hardware for folks to use! :) I’m sorry that you feel this way, and that your experience of both me personally and Gearset’s culture is one of toxic, top-down management. It certainly isn’t the way I intend to work with people nor the culture that we’ve all collectively tried to create. Indeed, the collaborative and feedback-driven culture is something that I’m proud of at Gearset and I think is generally embraced and enjoyed by the team. Glassdoor tells me that you’re a current employee, and it makes me sad to think that a member of our team is this unhappy. Please, please, (please!) use any of the feedback mechanisms such as a peer, your manager, the People Team, or indeed anonymously through OfficeVibe so we can work on a solution together. There are links from https://www.notion.so/gearset/A-culture-of-feedback-9ee1306d4eb246588be3a71818f94003#670f3f2406a94eeaab2f941e36c64af7 on the different avenues open, including the anonymous ones. I hope you take the chance to reach out and give me more detail on this feedback, as I’d like to learn what’s made your experience of Gearset so poor and how we can improve that. Kevin CEO, Gearset
- 5.024 Jul 2023Account ExecutiveCurrent Employee, less than 1 yearCambridge, England
Pros
Transparent leadership Helpful team mentality Everyone willing to support Surrounded by incredibly smart people Company who lives by Gearset. Team. Self mentality
Cons
General cons, but not negative if you're open to it: Can be very challenging subject matter if you're not technically driven Can be constant imposter syndrome - you often feel like the dumbest person in the room with so many people around you A lot of changes happening quickly These cons are balanced by the fact that leadership is transparent, people are willing to help and support, and everyone often feels like they're in the same boat
- 5.015 Mar 2023SalesCurrent Employee, less than 1 yearCam, England
Pros
You probably think all these reviews are fake, and I didn’t believe them either when I first applied. So while I hope you believe mine if you don’t, take a look at how management respond to the negatives and hopefully you’ll see the kind of culture we have. Senior leadership are fantastic Culture is everything I want it to be Product is incredible Pay and benefits are fair leaning to generous. Moreover there is a focus on meangiful benefits, stuff like a free lunch is great but healthcare, life and travel insurance, therapy - they really make a difference
Cons
Late nights to cover US hours are common, but this is always made clear if it applies to your role and you are never expected to work more hours, just start a bit later.
- 5.023 Feb 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Interesting work in an ecosystem which is changing all the time Genuinely collaborative across all areas of the business Comprehensive onboarding so you meet and interact with people outside of your team too A team that is supportive and a lot of fun Openness and transparency Work-life balance
Cons
Reward isn't quite as lucrative as other larger companies, but other perks go some way to closing the gap.
- 1.018 Apr 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
Most people that work here are super helpful, smart, kind and simply put an amazing bunch.
Cons
Overworking and burnout can occur here.
3 - 5.02 Feb 2023Account ExecutiveCurrent Employee, more than 3 years
Pros
Everything about the company is great!
Cons
No cons, it’s a great place to work!
- 1.011 Aug 2022Anonymous EmployeeFormer Employee
Pros
Free lunch, nice group of people, decent office size
Cons
Unfortunately, I didn't have the best experience with Gearset. When I first started, it was a nice warm welcome, but this quickly changed when the manager in the sales team (who is now no longer managing people) was put in charge. Always criticized and wanted to listen to my phone calls. Was put on the spot with calls and listening in and in the end I decided to leave. It got too much for me.
4Gearset Response2yThanks for taking the time to provide your feedback. I know it’s really disappointing when you don’t have a great experience at a company, and I'm genuinely sorry you felt that way about working here. Based on your feedback, is it possible that you worked at Gearset quite some time ago? We’ve had a great People Team in place for over 2 years. Nonetheless, thank you for sharing it now. At every stage, we’ve wanted the experience for our team to be great but getting bigger has definitely allowed us to be better and put in place even more support. We use customer call listening across our sales teams as it’s a great way to provide constructive and useful feedback to help people improve their skills. I know lots of the folks here find it very useful, and it’s certainly not meant to make anyone feel uncomfortable or criticised and I’m very sorry you felt like that. We have a culture of open and honest feedback in Gearset, but it should always be delivered in a respectful way to help us all improve and provide a better service for our customers. We do this just as much today with our sales team of 40+ as we did when we were 4 people. About two and half years ago we hired Sarah, our Head of People, who’s grown our people team and continued to build out training and resources to support the folks at Gearset. It sounds like this was just after you left us which is a shame as I think you’d have a very different experience now. It’s tough hearing your feedback about a company where I feel we’ve created a great place to work and people are engaged and thriving. And I’m sorry you didn’t feel this. I really appreciate you sharing your feedback as it means we can learn and build an even better environment for our amazing folks. All the best for the future.
- 5.05 May 2022Anonymous EmployeeCurrent Employee, less than 1 year
Pros
When looking at a position at Gearset, I was initially sceptical as so much of the feedback is overwhelmingly positive. One of the best things I did read was Gearset's response to the only bad review on here and I was really impressed. Having been at the company for around 6 months now I can confidently say it is one of the best companies I've ever worked at, for the following reasons - The trust is so enabling, when it comes to my work and progress, everyone trusts me to do an excellent job - The work life balance is phenomenal, I pick my own schedule and work hybrid, obviously there is a level of responsibility with this, but again it all links back to trust. Also I don't get messages or emails in the evenings, it still surprises me to this day. I could write a whole review on just how good the work life balance is. - I have total confidence in the management, something I haven't been able to say at every company I've worked at. However the whole first line team here are top drawer, everyone is approachable and everyone works together. - The people are great, having worked with every department both in England and other countries I can confirm they're a great bunch to work with. You can see the benefits of Gearset's hiring team and processes. There isn't a single person at this company I want to avoid or not work with (not something I can't say for other places I've worked) Don't get me wrong at the end of the day it's still a job and you have to be willing to work hard and contribute, however if you've ever felt the struggle of; no trust, no balance, bad management and difficult members of staff, then you need to get on Gearset's careers page because it may just be one of the best moves you make.
Cons
In previous jobs I've had more annual leave. However I would gladly give up a few days for the excellent work life balance and flexible working at Gearset any day.
2
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Gearset Reviews FAQs
Gearset has an overall rating of 4.3 out of 5, based on over 73 reviews left anonymously by employees. 80% of employees would recommend working at Gearset to a friend and 78% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.
80% of Gearset employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Gearset 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.
