Global Call Centre Reviews

Starts to get you depressed as you keep seeing people paying $2000 - $3000 on $200 loan. Management makes loads of money over vulnerable people. None of managers really qualified. All addresses given non existing. Low paid with no progress as all high posts are within family as no one should know. Due to nature of business always employed Students, temp visa holders on temp basis.

Ridiculously high turnover rate. They hire a new training class of 10-15 per office each week to replace those whom are let go or quit. Poor training and unstructured, inconsistent management. Policies are constantly changing. Very irate customers due to questionable business practices. Promote opportunities for advancement but supervisory positions that, in reality, are as unstable as the agents jobs and salaried with unfair componsation for the commitment required. Call volume is suffering and most agents are not getting their scheduled hours. Wages below industry standard.