Great VirtualWorks Reviews

Updated 24 May 2020

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3.3
55%
Recommend to a Friend
52%
Approve of CEO
Great VirtualWorks President  Ken Meares
Ken Meares
7 Ratings
Pros
Cons
  • "The month after you get out of training it is smooth sailing, but once the first month is gone the company provides literally NO HOURS TO WORK(in 3 reviews)

  • " customer service (in 2 reviews)

More Pros and Cons
  1. Helpful (1)

    "Not what you spect"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Retention Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Great VirtualWorks full-time for more than 3 years

    Pros

    Work from home,choose your hours (when available) and they hire outside the US but still pay in USD so if you live in central or south america the pay is pretty good.

    Cons

    The supervisors are a bunch of idiots, they are not qualified to lead or help at all, the quality dept will fail and rate the calls however they want and not follow the guidelines, you cannot dispute a failed call or a bad review because they will never answer or will review everything in an unilateral way without the agent having any say on it, they train the customer service and retention agents to almost coerce customers onto receiving a montly overprice supplement based on a bunch of exaggerated and false claims... Anyways the work environment is toxic, the supervisors are stupid and basically the job itself with all the lying and deception will end up harming your health as it did mine, i would only recommend this place as a last resort and for as little time as possible while you find something better.

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  2. "Good work from home, not good pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cust Service 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Great VirtualWorks part-time for more than 3 years

    Pros

    Remote work capabilities Flexible schedule Managers are patient

    Cons

    Stressful Threatened to be fired while working retention team, they want you to be able to talk people out of cancellation. Unrealistic ratio

  3. "Good place"

    3.0
    Former Employee - Agent 

    I worked at Great VirtualWorks full-time for more than 3 years

    Pros

    Good working environment with great people.

    Cons

    Pay scale on the company.

  4. Helpful (1)

    "Its good"

    4.0
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Sales Representative in Miami, FL

    I worked at Great VirtualWorks part-time for less than a year

    Pros

    Flexibility, bonuses, the job is easy

    Cons

    Too many employees, resulting in no enough time slots to work

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  5. "Performance Adviser"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Performance Adviser in San Pedro Sula
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great VirtualWorks full-time for more than a year

    Pros

    A great learning experience and awesome rate. It gives you the ability to work from home.

    Cons

    Mostly, the issue with the hours not being available during certain times of the year.

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  6. "Almost a year working with Great VirtualWorks"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at Great VirtualWorks part-time

    Pros

    Excellent page to work.

    Cons

    in my oponion no cons yet.

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  7. "Executive Assistant"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Great VirtualWorks full-time for more than 3 years

    Pros

    The Company gives you room to grow, CEO, Present have a great spirit. Awesome Team spirit!

    Cons

    Nothing bad that I have experienced of my time working at GHW

  8. Helpful (2)

    "Worst Company Ever"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Great VirtualWorks

    Pros

    Terrible company, there is no pros at all.

    Cons

    I'm a current contractor on GVW and this are the cons: - The admission process took me approximately 6 Month, I applied on April and the certification started on December. - Training is not paid (They clarify that info at the beginning ) - They are not transparent with the information during the transition from training to taking call process. - They have four stages (Gold, Silver, Bronze and Certification) they never clarify that on training. And depending on what category, you are able to select the amount of hours they have set up for you (If there are hours available), do not think you will have a lot of hours to work. - They do not guarantee hours, so if you are lucky or Extremely lucky you are going to be able to work. - GVW pays thru Payoneer, and Payoneer charges a lot per transaction My recommendation: - Apply ONLY if you want this as hobbie and be able to earn a little bit of money. This can not be consider as part /full- time job. They do not care about their contractors.

  9. Helpful (2)

    "retention specialist"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Great VirtualWorks full-time for less than a year

    Pros

    so far none!! IT promised flexibility and good hourly wage but they have no hours to service.

    Cons

    *Application process is terrible. It took me like 3 months to be able to get hired. *Training leave alot to desire. *Support is terrible, their assigned PAs ( performance advisors) take forever to answer back. *Managers take forever to respond also. I think they forget they are a virtual platform and you are not in an office. You send them a request and it takes up to 3 days for the manager to respond at times. *NO HOURS TO SERVICE. During training you get 20 hours a week. The month after you get out of training it is smooth sailing, but once the first month is gone the company provides literally NO HOURS TO WORK. There was time I would try to select hours and there were 2 hours in the week. You cannot expect someone to live off of that. Terrible. I brought it to my managers attention so he can say that it was weird and that it must be a slow season. Then a week after he asked why I was not servicing the 15 hour minimum and that I am not complying with the SOW agreement. WHAT!!!!? I literally had to remind him I had been sending him emails stating the company is giving no hours, this mean no way to improve metrics or make any income for that matter. He stated he would escalate it but nothing has changed. *Requested a move to another queue due to the lack of hours but request was denied as they state no positions are available. I have friend who have applied and in the last month to those positions. So who is lying here?! Overall it has been a terrible and frustrating experience. I get emails that I am not hitting their metrics but I have no hours to service to improve those sooooo WHAT AM I SUPPOSED TO DO!!!! Unprofessional and terribly organized company.

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  10. Helpful (5)

    "General Feedback"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IBO in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Great VirtualWorks full-time for less than a year

    Pros

    Easy training materials, trainers are sometimes clear and easy to understand.

    Cons

    This company is terrible to me. I don't know, but maybe I decided to join at the wrong time. If you try out for one opportunity and don't make it, then your automatically disqualified from trying out for other so-called opportunities or departments. That's BS, that's discrimination! The management and staff are amateurs who don't know what to do in certain situations, they have absolutely no people skills, their communication is very poor, they mess up employees pay then have to fix it slowly which takes time and is a great inconvenience for workers. Oh my god! This company is disgusting, makes me want to vomit.....

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Found 26 reviews