Greenhouse Software Reviews

First off let me thank you for taking the time to share your perspective. Feedback - whether critical or praise - is incredibly useful to know what's working and where we need to improve. And I know that candidates & others interested in the company really do appreciate knowing what people who have worked here think of the place - warts and all. Secondly let me apologize, it sounds like you had a pretty negative experience here. We strive hard to make Greenhouse a great place to work and, clearly, that didn't happen for you. We'll take this feedback for what it is and work to improve. Some takeaways/comments: - Absolutely, as the company grows, it becomes harder and harder for everyone to know everyone else personally. The numbers just don't allow it. That's especially so for leaders (myself included) where it can be hard to develop genuine relationships with so many people within one's org. Nonetheless it's critical to continue working on it and to keep finding new and more scalable ways to build trusting, real, human relationships across the org. Y our feedback reminds me that we need to keep working at this. - Our employment agreements are on quite standard industry terms. We do need to balance protecting the company with not being too onerous to employees and I think we have a fairly good balance there but obviously folks are free to disagree. In any event, employees are quite able to share their feedback, frustrations and challenges as this very post illustrates. In today's world, with so many social media and online channels, the true details of a culture will ultimately be "out there" for folks to see and weigh for themselves. - The format and cadence of all-staff meetings is something as well that we continue to iterate on as we scale & change as a company. For example, the past few months we have been doing an "AMA" segment at the end of every all hands rather than break them out in separate meetings. No doubt we will change and mix up the formats many more times. I'm sorry that you see the emails following up from AMA's as "hiding" - the intent is to provide longer, more complete answers on the record and available to read later - clearly that wasn't helpful to you but many employees have responded quite positively to the addition of those. - The work balance is a real challenge, I hear you there. This year has been more difficult than most; due to COVID it's been sometimes hard to anticipate the surges of customer business and we've been (perhaps understandably) cautious in hiring up too quickly as we want to be more mindful of spend than in other years. The economy is just less predictable now which, however you slice is, causes problems around the business. But make no mistake -- when employees are overworked, it IS a problem. It's not something that's just "how it's supposed to be". I know it can cause hardships and when we see staffing out of balance we address it. It's just in a growing startup like ours, we won't always be able to predict demand 100%. - Last but critically - just as a factual matter, neither our management nor our exec leadership team are all White. Surely we have more work to do on DE&I and are actively investing in doing so. Just wanted to correct the record on that one.