Grow Financial Reviews

Updated Dec 1, 2021

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4.0
81%
Recommend to a Friend
72%
Approve of CEO
Grow Financial CEO Thomas Feindt (no image)
Thomas Feindt
16 Ratings
Pros
  • "Good benefits and pay, to include tuition reimbursement up to(in 4 reviews)

  • "Great benefits, great culture, free food most days of the week(in 4 reviews)

  • Cons
  • "Upper management only speaks when they need something(in 3 reviews)

  • "There really aren't many cons to list(in 2 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 2.0
      Former Employee, more than 3 years

      Could have been Better

      Dec 1, 2021 - Branch Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Companies values and overall corporate offices

      Cons

      Individual employee’s and hiding under the radar of corporate

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      1 person found this review helpful
    2. 5.0
      Current Employee, more than 10 years

      Great place to work!

      Oct 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of development opportunities, empowered to make decisions

      Cons

      Takes longer to get things done

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    3. 5.0
      Current Employee, less than 1 year

      Excellent opportunity!

      Oct 6, 2021 - Anonymous Employee in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really smart, motivated people. Everyone is willing to support each other & help to solve hairy, audacious customer problems!

      Cons

      A fast paced, evolving organisation that doesnt suit everyone

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    4. 4.0
      Former Employee, more than 1 year

      Good upper management, poor direct management

      Sep 22, 2021 - Loan Resolution Specialist in Brandon, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upper management 'tries'; good environment, flexible with life events.

      Cons

      Micromanagement, low salary, and much stress for the position.

      2 people found this review helpful
    5. 5.0
      Former Employee, less than 1 year

      Great place to work.

      Sep 18, 2021 - Relationship Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good pay - Great environment - Good benefits

      Cons

      - Requires COVID-19 vaccine - Corporate setting

      1 person found this review helpful
    6. 5.0
      Current Employee, more than 3 years

      Great place to work! Lives up to the hype.

      Sep 19, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Agile environment Culture Work/life balance Open, honest communication Professional development Leadership development DE&I, Unconscious Bias Training Two PTO days given a year so employees can volunteer Grow Foundation donates and supports many causes Benefits - 401k match up to 6% Tuition reimbursement Annual bonus and merit increases

      Cons

      Slightly lower pay that industry standard, the benefits make up for it 10 fold!

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    7. 1.0
      Former Employee, more than 1 year

      Please beware of CEO!

      Oct 14, 2021 - Relationship Specialist in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place if you want to get some banking experience. You okay both the teller and banker role, which is cool. They teach you about all types of loans, that will eventually give you experience for future banking jobs. My favorite part was learning my personal strengths with their Gallup quizzes.

      Cons

      The company is now a joke. The newest CEO Thomas Feindt is the WORST thing to ever happen to the credit union. His actions let you KNOW he is not supportive of you, or your opinions, and that we (as a company) are not a family anymore. Imagine not getting promoted because you voiced your opinion and the CEO didn’t like it. After working and being one of the best employees for over 10 years! Imagine getting fired over not getting vaccinated, even if you work from home! Imagine feeling like a target if you give your opinion and knowing your days are numbered. These are all decisions made by the CEO. The Florida and South Carolina regions are truly fed up with everything going on, and I think it’s time someone takes a stand against what is happening. I used to love being part of this company, I bragged about how great it was working for such a fun and caring organization. But now? It’s an embarrassment. I would not recommend this organization to ANYONE, even if you’re trying to gain some kind of banking experience. Start at a bigger bank, they’ll treat you better, even if you’re just another employee to them. It’s a shame how Thomas has turned this ENTIRE company into this hated workplace. Best of luck to the employees that are still there and working in fear, and to the members who have to deal with unhappy employees, as well as outdated apps and constant account issues.

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      6 people found this review helpful
    8. 1.0
      Former Employee, more than 3 years

      Poor leadership, little efficiency, no accountability

      Oct 15, 2021 - Member Relationship Specialist III 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Decent place to get some banking experience but not a great place for a career- especially if you're in the SC region. If you're apart of a store in SC you're not a priority. You are essentially a teller and a loan officer as a Relationship Specialist, so you're going to be juggling a lot of duties and tasks, including Grow marketing events on weekends. They also force you to field call center calls when that is not in your job description even if the customer service representatives aren't slammed with calls. 2. You can go from $32k-$40k in a year but after that good luck making more.

      Cons

      1. The company culture is very fake and poor. The executives, especially Thomas Feindt, does not practice what he preaches when it comes to company culture and inclusion. Thomas Feindt has made it very clear employees are expendable if they think differently than him. They had an unconscious bias speaker speak to the whole company and preached if you are white you are inherently racist. After taking a survey about Grow and the meeting (which Grow said was confidential), Thomas and friends at the top called those who spoke up about their disapproval with the speaker, people with "hearts full of hate." 2. You can only work there if you are vaccinated from COVID-19, even if you work from home. They fired everybody who wasn't vaccinated- no matter how long they were there or what they contributed to the company. Again, Thomas Feindt's actions speak very loudly, "agree with me, or leave!" 3. As previously mentioned, I have heard of instances of retaliation as a result of someone speaking openly on surveys within the company. 4. Grow has some of the most archaic and out of date systems and software they use to "assist" their members. Members complain it is very hard to do simple things in their accounts and with their loans and I don't blame them. The employees are shackled by dated software and are unable to assist the members quickly and efficiently. Grow has also made no move or mention of moving away from these systems and software. My guess is because they want to save money, which is ironic because Grow constantly preaches they are for people and not for profit. I once had a member tell me, "I've never had so much trouble giving my money to a company," when this specific member wanted to pay off his auto loan. Grow has made a lot of members feel they are not there for their members, and you can believe they will cause you to feel they are not there for their employees. 5. Upper management plays favorites whether you're in SC or in FL. It's hard to move up or gain recognition if you are not in their circle or if they don't like you. Cliques and circles are in full swing at Grow Financial. The last time I saw this trait was in high school. If you're an adult who acts like an adult and wants to work with other adults who also act like adults, this may not be the place for you. 6. Grow Financial is not a very competitive company, again ironic considering they say they're for people and not profit. Their rates are not the best when it comes to any product other than credit cards, and as a loan officer you are still expected to meet your sales goals each month. If you don't, they have a talk with you like something is wrong with you and "what you can do better" as opposed to making things better for the members. Remember, Grow says they're for people and not profit. Are you beginning to see how they continuously miss that mark? 7. Grow is constantly producing new tasks and duties for the relationship specialists to accomplish, while not understanding other tasks and duties will now suffer as a result. Again, it's a what can you do better and not what can they do better mentality. 8. If you're a conservative, you're best to keep your views to yourself. This sounds like normal procedure in not bringing politics into the workplace, however Thomas Feindt has absolutely demolished this commonly viewed aspect and has created division in the company. I know of a lot of employees who chose to keep their beliefs to themselves in order to not get on anyone's bad side. 9. I was a victim of sexual harassment, and management did nothing to hold the parties accountable. 10. Other employees are constantly struggling to keep up with information. I can't tell you how many times I've received a question from a member and when I went to call the appropriate department to get said answer, was kicked around between several different people for over an hour because nobody seemed to know the answer. A lot of times when you need help, it can feel like you're on your own at Grow Financial. 11. Grow wastes a lot of time and money with meetings that actually hold you back from accomplishing tasks and doing work. They waste a lot of time with personality strength meetings as well monthly coaching sessions/ performance reviews. You have to basically write a performance review of your past month every single month, and then every six months write another six month performance review basically rewriting everything you did for the past six months. This can take hours and the members needs can suffer as a result of you now having to accomplish yet another task. In these performance reviews, you're basically made to feel you are defending your job so you aren't coached out or fired.

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      3 people found this review helpful
    9. 4.0
      Current Employee, more than 5 years

      System Admin

      Sep 4, 2021 - Real Estate Lending Systems Administrator in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is celebrated and willing to help.

      Cons

      None, very flexible and understanding

      1 person found this review helpful
    10. 1.0
      Former Employee, more than 5 years

      They say they care - If you ever need help you’ll see they don’t.

      Oct 10, 2021 - Relationship Specialist in Charleston, SC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Stores do not have lots of members in SC. So it’s the best paying banking job for the little amount of customers you have. - Current CEO became the CEO a couple of years ago, and the company tanked. None of what you’re going to read was a problem with the old CEO. - You can have a job if you get the COVID vaccine. - In the RS role you can go from $32k - $40k in one year. After that, raises are standard small percentages. - They say we are family and want everyone to be included. (Translated; We abuse you mentally and physically, if you don’t agree with our view you are full of hate). - If you play dumb and know the upper leadership doesn’t care, it’s a good place to receive your paycheck. They teach you a lot, and in the Relationship Specialist role you juggle many hats. You will have lots of skills normal banking roles don't provide. If you want to do more however, they will belittle you.

      Cons

      - They have leadership classes, but if you ever want to become a leader - they will hate you. Standing up to make the any changes, or giving good perspective, you will become blacklisted. All surveys are 100% transparent, they are not confidential as they advertise. - If you did not get the COVID vaccine you were fired. Not one exception for any reason was granted, store managers and other like positions were terminated. - They have “ unconscious“ speakers come to teach you that if you are white you are naturally a racist. - Grow is relies to much on the Gallup personality chart. They put you in a box, literally. Anything good or bad they attribute to the Gallup strengths. Let’s say you have a bad manager who doesn’t appreciate you, or you have coworkers making up lies about you. Upper Execs and trainers say it’s your Gallup traits that make you upset but the other people never get held accountable. They use this personality test to label you, everyone is able to see your "traits" and you can't convince them otherwise of your strengths. - South Carolina may not be the place for a long term career. - Upper management promotes an unhealthy culture. No matter your numbers, or how great your reputation is over, they play favorites and hold you back. - Upper leadership is a huge liability. The Chief leadership doesn't hold their employees accountable. Their have been many complaints directed at a specific employee causing countless individuals to quit over the years. They were told that it doesn't matter and nothing will ever change with who is in leadership. These complaints have come directly from South Carolina employees, I can say it has been very rough in South Carolina working for Grow. - Their have been reports of sexual harassment that go unpunished. - If you choose to stand up for basic liberties, you are a racist and full of hate. You must lean extreme left to not be blacklisted. Many employees choose to keep their beliefs closeted to get promoted and maintain employment. - Grow Financial is not competitive in the market place. They require standard credit scores, yet have sub-standard rates. Loosing market share constantly, this company is out of touch. The expectation is that you will still meet these goals while not fully protecting the best interest of your customers. - Grow places and ever increasing responsibility on the RS role with no understanding that other areas will now suffer. Constant pressure to do more with less labor hours on staff. - When trying to get help, it’s like you are in another countries court proceedings. Anything you say is used against you, always guilty until proven innocent. Retaliation is taken on a normal basis. - Speak to anyone who has worked at Grow in the last, or currently for multiple years. They will tell you, they can not speak up. If you speak up your career is over.

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      4 people found this review helpful
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